Field Service Engineer - Printers

Apogee; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services provider located in North Wales is looking for an engineer to work on MFD printers. Responsibilities include conducting service visits, fault diagnosis, and customer communication. Ideal candidates should have IT knowledge, excellent customer service skills, and experience in a target-driven environment. The role offers flexible working options and extensive benefits including 33 days of holiday and professional development opportunities.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family-friendly benefits

2 paid days off for voluntary work

Staff reward scheme

Pension scheme

Life assurance 4× salary

Professional development sponsorship

Employee assistance programme

Mental health first aider support programme

Cycle2work scheme

Discounted gym membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

HP employee discount programmes

Mobile phone discounts

Responsibilities

• Conduct service visits to address reported calls and maintain standards.
• Respond promptly to service requests for repair of business equipment.
• Perform fault diagnosis and implement repairs effectively.
• Carry out preventative maintenance per manufacturer guidelines.
• Communicate with customers, providing detailed reports.
• Install equipment and ensure customer satisfaction.
• Provide training to customers on maximizing equipment efficiency.
• Manage inventory of spare parts effectively.

Skills

Experience working as an engineer on MFD printers

IT knowledge with the ability to network devices

Excellent customer service skills

Experience working in a target-driven environment

Professional appearance at all times

Willingness to undertake training on new product lines

Job description

About Us

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market‑leading service operations.

Job Details

Location: North Wales including Anglesey.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. Applicants must disclose all spent and unspent convictions, cautions, reprimands and final warnings.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, providing detailed reports on work completed and ensuring acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance and customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

Skills and Experience Required

• Experience working as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• Excellent customer service skills with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff reward scheme.
• Pension scheme.
• Life assurance 4× salary.
• Professional development and membership sponsorship.
• Employee assistance programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal‑opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements early in the application process.

We reserve the right to close this advertisement or withdraw the role at any time.