Field Service Engineer – On-site Ticketing Tech (Midlands)

Parkopedia; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading urban mobility company is seeking a customer support technician in Birmingham to provide first-line support and perform maintenance on ticketing equipment. Key responsibilities include diagnosing issues, managing stock, and assisting with installations. The role requires an NVQ Level 2 in an electrical field and experience in electro-mechanical engineering. Benefits include a company van, pension scheme, and paid volunteering days.

Benefits

Company van, equipment, PPE, and clothing provided

25 days holiday plus bank holidays

Up to 6% contributory pension scheme

Health cash plan and discounted gym membership

Flexible benefits including critical illness cover

Paid volunteering days

Qualifications

• Experience in vending, transport, or similar industries.
• Full UK driving license required.
• Ability to stay calm under pressure.

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Assist with new equipment installations and upgrades.

Skills

Electro-mechanical engineering experience

Problem-solving skills

Customer service skills

Communication skills

Ability to work independently

Education

NVQ Level 2 or equivalent in an electrical field

Job description

A leading urban mobility company is seeking a customer support technician in Birmingham to provide first-line support and perform maintenance on ticketing equipment. Key responsibilities include diagnosing issues, managing stock, and assisting with installations. The role requires an NVQ Level 2 in an electrical field and experience in electro-mechanical engineering. Benefits include a company van, pension scheme, and paid volunteering days.