Field Service Engineer - IT Support Field · Glasgow ·

A&O IT Group.; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services consultancy in the UK is seeking skilled technicians for break/fix support. The role involves diagnosing and repairing printers, laptops, and desktops, alongside providing customer-focused service. Applicants should have proven repair experience, a valid driving license, and flexibility for varying schedules. Competitive compensation and support for work-related travel are provided. Remote work is also available.

Benefits

Work vehicle and fuel costs provided

Rolling contract

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions to gain UK Security Clearance (SC).
• Flexibility to work variable start and finish times.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops.
• Diagnose and repair devices to board level accurately.
• Deliver Level 1 desk side support for Windows systems.
• Perform network support, troubleshoot connectivity, assist remote teams.
• Maintain accurate records of work and parts used.
• Ensure excellent customer service.

Skills

Printer and MFP engineering

Repairing laptops and desktops

Desk side support for Windows environments

Networking skills

Problem-solving skills

Excellent communication skills

Job description

LOCATION: Glasgow and central belt

Work vehicle and fuel costs are provided.

6 month rolling contract

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands‑on experience providing desk side support (L1) for Windows environments.
• Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and customer‑facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.