Field Service Engineer: Equipment Upgrades & Support

Glory Global Solutions (International) Limited; Greater London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading cash-handling solutions provider is looking for an Entry Level/Field Service Engineer in Northwest London. The successful candidate will install, maintain, and repair equipment while building strong customer relationships. A recognized engineering qualification and strong mechanical skills are required, along with excellent customer service and communication abilities. This role offers a comprehensive benefits package including a competitive pension scheme and ongoing training opportunities.

Benefits

25 days' holiday plus bank holidays

Company Car

Competitive company pension scheme

Ongoing training and development

Private medical insurance

Dental insurance

Life assurance

Income protection scheme

Employee assistance programme

Employee Wellbeing events

Qualifications

• Experience in a similar customer facing environment working to achieve customer service levels.
• Must have a recognised engineering qualification with post qualification experience in a support role.

Responsibilities

• Install, maintain, repair and upgrade equipment in the field.
• Investigate technical issues and provide efficient resolutions.
• Plan and prioritize workload to meet customer needs.

Skills

Customer service skills

Mechanical competence

Logical troubleshooting

Communication skills

Ability to work autonomously

Education

Recognized engineering qualification

Tools

Microsoft Office

Job description

A leading cash-handling solutions provider is looking for an Entry Level/Field Service Engineer in Northwest London. The successful candidate will install, maintain, and repair equipment while building strong customer relationships. A recognized engineering qualification and strong mechanical skills are required, along with excellent customer service and communication abilities. This role offers a comprehensive benefits package including a competitive pension scheme and ongoing training opportunities.