Field Service Engineer – Coffee Equipment (London)

Matthew Algie & Company Ltd; Greater London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading coffee equipment provider in Greater London is seeking a Field Service Engineer to install, maintain, and repair coffee equipment. You will manage maintenance calls with a focus on meeting KPIs while ensuring customer satisfaction. The ideal candidate possesses strong electrical and mechanical maintenance skills, coupled with excellent customer service capabilities. This full-time position offers a salary of £35,200 to £37,400 per annum, along with generous benefits including a pension scheme and employee discounts.

Benefits

28 days annual leave

Private pension

Private medical cash-back scheme

Employee assistance programme

Staff discounts

Qualifications

• Thorough working knowledge of electrical and mechanical maintenance.
• Proven track record within a customer-facing service environment.
• Field Service experience preferred but not essential.

Responsibilities

• Install, maintain, and repair coffee equipment.
• Monitor part usage to meet First Time Fix KPI.
• Attend calls individually with team support.

Skills

Electrical maintenance

Mechanical maintenance

Customer communication

Customer service

Education

City & Guilds or equivalent certificate

Job description

A leading coffee equipment provider in Greater London is seeking a Field Service Engineer to install, maintain, and repair coffee equipment. You will manage maintenance calls with a focus on meeting KPIs while ensuring customer satisfaction. The ideal candidate possesses strong electrical and mechanical maintenance skills, coupled with excellent customer service capabilities. This full-time position offers a salary of £35,200 to £37,400 per annum, along with generous benefits including a pension scheme and employee discounts.