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Field Service Engineer

SMT Group

United Kingdom

On-site

GBP 34,000 - 38,000

Full time

30+ days ago

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Job summary

A leading engineering firm is seeking a Field Service Engineer to provide exceptional service in North East Scotland. Responsibilities include servicing Volvo construction equipment and identifying mechanical issues. The ideal candidate should have a formal engineering qualification and experience in heavy plant maintenance. Competitive salary and comprehensive benefits package offered.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

IVF Support

Retirement Support

Pension contribution match

Car Leasing options

Cycle to Work scheme

Employee referral bonus

Long service awards

Qualifications

Formal engineering qualification in Plant Maintenance or related discipline.
Experience in repair and maintenance of heavy construction plant.
Competence on diesel engines, hydraulics, and electrical systems.

Responsibilities

Service and repair Volvo construction equipment.
Identify mechanical problems using technical knowledge.
Promote aftermarket solutions and seek additional service revenue.

Skills

Advanced diagnostic skills

Meeting customer needs

Mechanical problem solving

Communication skills

Attention to detail

Education

Formal engineering qualification

Tools

Computerized diagnostic equipment

SMT GB Stonehaven, Scotland, United Kingdom

1 month ago Be among the first 25 applicants

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering North East Scotland.

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering North East Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

Service and repair Volvo construction equipment or miscellaneous equipment
Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
Work in line with quotations and time guides, highlighting to management where additional work may be required
Ensure software updates are installed as new versions are released
Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
Able to work overtime as and when required and to honour reasonable call out requests
Attend any relevant product or systems training courses

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
Ability to communicate efficiently with colleagues, management and customers
Work with a cost conscious mindset to ensure maximum profitability
Ability to problem solve and high level of diagnostic skills
Confident using computer systems and outlook
High levels or attention to detail
Conscientious in all aspects of the job
Highly responsible, reliable, honest and trustworthy
Ability to understand technical literature/systems
Located within 20 miles of Aberdeen

Desirable:

Experience of Welding and Fabrication

Benefits

What's in it for you?

Alongside a competitive salary we off you a host of fantastic benefits!

Taking Care of You

Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade
Free Physio Access - Speak to a physio by phone or video
24/7 GP Service - Private GP access anytime
That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits

Life Outside of Work

Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover
Family Leave - Enhanced maternity, paternity and adoption leave
IVF Support - Paid time off for treatment and appointments
Retirement Support - Enjoy bonuses and phasedown days when its time to retire

Financial Extras

Pension - We match your contributions up to 5%
Car Leasing - Salary sacrifice schemes through Tusker or Octopus
Cycle to Work - Save on a new bike and accessories
Discounts Platform - Save on groceries, holidays, shopping and more

Feeling Part of the Team

You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.

Seniority level