Field Service Engineer

AnyTime digital work; Inverness; On-site; GBP 28,000 - 36,000; Full time

Job summary

A dynamic service company is seeking a Field Service Engineer to conduct maintenance and repair for MFD printers in Inverness and Northern Scotland. This role emphasizes exceptional customer service and flexibility, offering a range of benefits including 33 days holiday and professional development sponsorship. The ideal candidate will possess strong IT and engineering skills, handle networking setups, and be committed to high standards of professionalism.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family-friendly benefits

Two paid days off for voluntary work

Pension scheme

Life assurance 4 × salary

Employee Assistance Programme

Cycle-to-work scheme

Discounted gym membership

HP employee discount programmes

Qualifications

• Experience as an engineer on MFD printers required.
• IT knowledge necessary for networking and setting up functions.
• Customer-facing experience is essential.

Responsibilities

• Conduct service visits and provide professional support.
• Respond to repair requests for business equipment.
• Perform fault diagnosis and implement repairs.
• Carry out preventative maintenance as per guidelines.
• Provide reports on work completed to customers.
• Install sold equipment and ensure customer satisfaction.
• Train customers to maximize equipment usage.
• Manage inventory of spare parts effectively.

Skills

Experience as an engineer on MFD printers

IT knowledge and networking ability

First-class customer service

Target-driven experience

Professional appearance

Willingness to train on new products

Job description

Field Service Engineer

Location: Inverness and Northern Scotland

Senior Level

Entry level

Employment type

Full-time

Job Function

Repair and Maintenance

Job Details

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex-offenders.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, providing detailed reports on work completed, and ensure acceptance of equipment condition and performance post-service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

Skills and Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• First‑class customer service with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• Two paid days off per year for voluntary work.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle‑to‑work scheme.
• Discounted gym membership.
• Eye‑care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities.
• HP employee discount programmes.
• Mobile phone discounts.

Equal Opportunity Employer

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. If flexibility is important to you, please include this information in the salary section of your application.