Field Engineer - Enterprise Markets

Gamma Communications plc; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of communications solutions in the UK is looking for a Field Engineer to support on-site installations of voice and WAN/SDWAN solutions across various customer locations. This role involves doing site audits, conducting wireless surveys, and providing comprehensive technical support. The ideal candidate will have demonstrated experience in LAN environments, Meraki deployment, and structured cabling. We value collaboration and are committed to fostering an inclusive workplace.

Benefits

25 days of annual leave plus an extra day off for your birthday

Volunteer day to support a charity

Enhanced maternity and paternity pay

Contributory pension plan

Group income protection and life assurance

Private medical insurance through Vitality

Electric Vehicle scheme and Cycle to Work scheme

Qualifications

• Proven experience in configuration and deployment of complex LAN environments.
• Previous work in technical support in LAN settings is essential.
• Experience and knowledge in Meraki deployment (SDWAN) is important.
• Experience in structured cabling and fault tracing.
• Experience in conducting wireless surveys/designs.

Responsibilities

• On-site installation of customer solutions for Voice and WAN/SDWAN.
• Conduct site audits and wireless surveys/design.
• Perform remote diagnostics to assist with fault resolution.
• Maintain accurate records of equipment and configurations.
• Provide out-of-hours on-call assistance to customers.
• Manage work threads to SLA with collaboration across teams.

Skills

Configuration and deployment of complex LAN environments

Technical support for LAN environments

Meraki deployment knowledge

Structured cabling expertise

Wireless surveys/design experience

Installation of Cisco CPE

Job description

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners.

We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We are looking for a Field Engineer to join us here at Gamma and be part of a thriving organisation that help contribute to our successes.

What will you be doing day‑to‑day?

• On‑site installation of customer solutions both at customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions.
• Onsite structured cabling to support deployment of SDWAN and Voice handsets.
• Site Audits and Wireless surveys/design.
• Co‑op diagnostics from remote customer sites to assist with resolving complex faults.
• Provide Out of Hours on‑call assistance to customers, and where appropriate, provide on‑site support and replacement of hardware.
• Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
• Perform technical support and collate further information where required to pass onto Senior stakeholders.
• Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
• Understanding of LAN environments and installation of CPE incorporating Access points.
• Experience of troubleshooting large/complex LAN environments.

What you’ll need:

• Configuration and deployment/installation of complex LAN environments.
• Previous experience in technical support for LAN environments.
• Previous experience and knowledge of Meraki deployment (SDWAN).
• Experience in performing structured cabling and tracing faults.
• Experience in performing wireless surveys/design.
• Installation of Cisco CPE.

What do we offer you?

• At Gamma, we believe in work‑life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well‑being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax‑efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
• This role is Field Based across the North East AND Scotland.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.