Field Application Engineer

HID Global Corp; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent technology company is looking for a Field Application Engineer in Cardiff. The successful candidate will represent the company as a technical expert for EAT-RFID products, provide low-level support for partner integrations, and prepare technical documentation. Applicants should have at least 4 years of relevant experience, a degree in Engineering or Computer Science, and strong communication skills. This role offers a competitive salary, benefits, and opportunities for career development in a global setting.

Benefits

Competitive salary and rewards package

Extensive career development opportunities

Inclusive culture

Qualifications

• 4+ years of experience in field application engineering, technical sales, or a related role.
• Able to explain complex technical concepts to a variety of audiences.
• Willingness to travel internationally as required.

Responsibilities

• Provide low-level support for partner integration for embedded products.
• Prepare and present low-level technical training to partners and internal staff.
• On-site partner support and training.

Skills

Strong problem solving and analytical skills

Strong verbal and written communication abilities (English)

Customer-focused attitude

Ability to work independently

Interpersonal and relationship-building skills

Education

University degree in Engineering, Computer Science, or equivalent

Tools

Knowledge of programming languages (e.g., C/C++, Python)

Job description

Overview

An Amazing Career Opportunity for a Field Application Engineer

Location: Krakow, Poland / Cardiff, UK

Job ID: 44600

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. HID’s Identification Technologies power the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

Responsibilities

• Representing the company as a low-level technical expert for EAT-RFID products
• Providing low-level support for partner integration for embedded products
• Providing low-level technical support for escalated field issues
• Preparing low-level documentation for application notes and technical papers
• Preparing and presenting low-level technical training to partners and internal staff
• Providing on-site partner support and training

Your Experience and Background

• 4+ years of experience in field application engineering, technical sales, or a related role
• University degree in Engineering, Computer Science, or equivalent work experience
• Strong problem solving and analytical skills
• Strong verbal and written communication abilities (English)
• Able to explain complex technical concepts to a variety of audiences
• Customer-focused attitude with strong interpersonal and relationship-building skills
• Ability to work independently with multiple priorities and adapt to dynamic environments
• Willingness to travel internationally as required by the role

Preferred Qualifications

• Knowledge of physical access control and the security industry
• Familiarity with Security/Cryptography concepts
• Knowledge of contactless RFID credentials and readers
• Experience with hardware and software development tools
• Familiarity with system integration and testing procedures
• Knowledge of programming languages (e.g., C/C++, Python)
• EMEA and APAC regional experience

What we can offer you

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail].

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.