Field Application Engineer

CRFS Group; Cambridge; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Field Application Engineer to enhance their team. This role is pivotal in providing technical support throughout the sales process and ensuring customer satisfaction. The ideal candidate will have a strong background in RF systems and networking principles, along with excellent interpersonal skills to engage effectively with customers and sales teams alike. This position offers a unique opportunity to contribute to exciting projects and drive success in a collaborative environment, with the added benefit of travel both within the UK and internationally.

Qualifications

• Degree or similar standard technical education is required.
• Demonstrable qualifications and experience of RF systems and the RF Spectrum.

Responsibilities

• Provide technical support to Sales staff at all stages of the sales process.
• Deliver customer training and ensure materials are updated.
• Responsible for successful technical delivery of external demonstrations.

Skills

RF Systems Knowledge

Networking Principles

Customer Engagement

Technical Support

Training Delivery

Education

Degree in Engineering or related field

Tools

Risk Assessment Tools

Job description

We are looking for a Field Application Engineer to join our team.

The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.

Duties and responsibilities

• Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
• Provision of technical support directly to customers/end-users where required
• Regular proactive engagement with Sales staff to support sales objectives
• Ensuring Health and Safety requirements for all activities are met
• Ensuring all activities are carried out in accordance with the CRFS Quality Management System
• Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
• Ensuring Customer Training materials are updated and maintained to the required standards
• Ensuring Customer Training is delivered competently
• Ensuring the provision of first-line customer support where required
• Ensuring currency through regular engagement with CRFS technical staff
• Responsible for successful technical delivery of external demonstrations, events etc.
• Reporting directly to the CRFS Customer Experience Manager

Experience and Qualifications Required

• Degree or similar standard technical education
• Demonstrable qualifications and experience of RF systems and the RF Spectrum
• Proven understanding of networking principles and tools
• Proven Training Delivery Experience
• Knowledge of safe working practices including risk assessment and mitigation

Personal attributes

• Passionate determination to help our Sales team win business and to offer support to our partners and customers where required
• Excellent interpersonal skills with the ability to work independently and as part of a team
• Flexible and responsive
• Excellent verbal and written communication skills
• Willing and able to travel regularly both within the UK and overseas

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