FCBT Travel Manager

First Capital Realty Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading travel management company in London is searching for a Travel Manager dedicated to overseeing the travel programs for SME clients. In this role, you will develop and maintain client relationships, ensuring outstanding customer service and program profitability. Ideal candidates will have at least 2 years of relevant experience, exceptional communication skills, and the ability to thrive in a fast-paced team environment. Join us for a vibrant office culture and a Monday to Friday work week.

Qualifications

• 2+ years experience in leisure or corporate travel management.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage travel programs for a portfolio of SME clients.
• Build and maintain client relationships.
• Ensure client satisfaction and program profitability.

Skills

Customer service

Communication skills

Relationship management

Team collaboration

Fast-paced work

Job description

FCBT Travel Manager

Job no: 528708
Brand: Flight Centre Business Travel (FCBT)
Work type: Full time
Location: South East, London
Categories: Sales and Customer Service, Operations and Logistics

Want to find a great balance in your next role with vibrant office culture and a Monday to Friday work week?

At Flight Centre Business Travel (FCBT), we believe the best is here - travel is booming and we are expanding our teams of dedicated travel experts.

What You Will Be Doing

Focussed first and foremost on people-led travel management, our number one Customer Value Proposition is the Travel Manager – YOU! We train our Travel Managers to be experts in managing their customers’ total travel program and building multi-level relationships.

Having a positive attitude and being a team player with strong communication skills is important for this role. You will be responsible for the development and ongoing service of the customer relationship for the clients within your own SME portfolio. You will bring a customer focussed mindset to ensure the retention, growth, and profitability of the business.

What You Will Bring

• 2+ years experience in leisure travel consulting (with SME clients experience) or corporate travel management
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment and meet strict SLAs
• Ability to contribute to a cohesive team environment
• To be a "people person" who values the importance of developing strong relationships

We are looking for an experienced Travel Consultant/Travel Manager to leverage their expertise in travel, sales, and relationship management to oversee and enhance the travel programs for a select portfolio of SME clients.