Family Learning Support Officer

CEMP; Norwich; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A local council organization in Norwich is seeking a Family Learning Support Officer. This role focuses on providing emotional and practical support to families, identifying those in need of assistance, and promoting partnerships. You will help parents understand their children's needs and how they impact learning. This position offers a competitive salary, generous benefits, and flexible working arrangements including remote options.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Experience in providing emotional and practical support to families.
• Ability to engage with children’s learning and needs.
• Competence in planning and delivering supportive interventions.

Responsibilities

• Provide emotional and practical support to families.
• Identify pupils and families in need of additional support.
• Plan and deliver supportive parenting interventions.

Skills

Emotional and practical support

Building relationships with families

Understanding children’s needs

Job description

Family Learning Support Officer – Grade F

Family Learning Support Officer | 9347 | Permanent Contract | 37 hours per week | £28,598 to £30,024 per annum | County Hall

We are looking for a Family Learning Support Officer to join the team to offer emotional and practical support to parents and their families by enabling them to understand their child’s broader needs and engage with their learning and placement.

To be a key link for families between the SEMH SRB Lead Teacher and parents and carers who have children attending the SRB. To identify pupils and families in need of additional support and promote effective partnerships, and to plan and deliver supportive parenting interventions following targeted assessment.

SRBs are classes of up to 8 pupils attached to mainstream schools offering full and part-time provision. Pupils are supported through a range of therapeutic approaches to provide an appropriate environment and differentiated provision appropriate for pupils with an identified and complex social, emotional and mental health needs, to enable successful reintegration back to mainstream provision.

The Family Learning Officer will build relationships with families, delivering interventions and supporting families to become fully immersed with their child’s placement and learning. The key focus will be on enabling parents to understand their child’s needs, how these impact on their learning and how they can help them to overcome this, as well as provide wider support and advice, including signposting to services that can offer the best support.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part-time, remote and hybrid working dependent on your job role and business need
• Norfolk Rewards employee discount programme
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
• Tax-efficient ways of getting extra pension and new bikes
• Access to our tax-efficient car lease scheme for greener travel
• A payment if you refer someone you know to a hard-to-fill job

Terms and Conditions — information is available on the Council website.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Priority consideration for current employees at risk due to restructure or in a redeployment position is available.

Redeployment closing date: 04 January 2026 at 23:55

All other applicants closing date: 11 January 2026 at 23:55