Facilities Manager (Residential)

IWFM Regional/Special Interest Group; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A residential property management organization is seeking a Facilities Manager (Residential) to oversee property safety, security, and daily management tasks. Key responsibilities include coordinating maintenance, managing complaints, and ensuring an excellent environment for residents and visitors. The ideal candidate will have proven experience, strong customer service skills, and excellent communication abilities. This part-time role offers an hourly salary of £12.60 with a temporary 1-month contract.

Qualifications

• Proven experience in facilities management.
• Strong customer service skills required.
• Excellent communication skills for diverse audiences.

Responsibilities

• Manage safety and security of the residential property.
• Coordinate repairs and maintenance with contractors.
• Address resident complaints and facilitate resolutions.

Skills

Proven experience in facilities management / Facilities Manager (Residential)

Strong customer service skills

Excellent communication skills

Self-motivated and adaptable

Knowledge of data protection

Strong administrative and organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Facilities Manager (Residential)

• Annual Salary: 12.60 per hour PAYE
• Location: CM21
• Job Type: Part time – 3.5 days per week
• Temporary contract 1 month rolling

Join a team as a Facilities Manager (Residential), where you will oversee the safety, security, and management of the residential property. This role is essential in ensuring a secure, well–maintained, and welcoming environment for all residents, contractors, and visitors.

Day-to-day responsibilities

• Act as a key–holder, ensuring the security of communal areas and facilities.
• Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
• Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
• Facilitate access for utility companies for essential maintenance and servicing.
• Manage and monitor the laundry facilities and other communal areas.
• Address and facilitate resolution of complaints related to communal areas and facilities.
• Supervise cleaning staff to maintain property conditions and provide a welcoming environment.
• Advise tenants on rent account management and arrears.
• Conduct regular inspections to identify and resolve repair, maintenance, and security issues.
• Perform water testing and emergency equipment testing in communal areas in line with health and safety standards.
• Manage health and safety inspections and record outcomes.
• Provide cover as required and manage emergency situations outside of regular hours.

Required Skills & Qualifications

• Proven experience in facilities management / Facilities Manager (Residential)
• Strong customer service skills.
• Self–motivated with the ability to prioritise tasks and adapt to varying needs.
• Excellent communication skills, capable of adjusting communication style based on the audience.
• Experience working with older people or in a service–based role with the general public.
• Good understanding of diversity and equality issues.
• Knowledge of data protection and confidentiality requirements.
• Strong administrative and organisational skills.
• Proficient in IT (Word, Excel, Outlook, and in–house systems).
• Understanding of the housing/building management sector and health and safety management.
• Flexibility to cover out of hours emergencies and travel as required.

To apply for the (Residential) Manager position, please submit your CV detailing your relevant experience.