Facilities Manager (Hospitality)

IWFM Regional/Special Interest Group; Ruislip; On-site; GBP 60,000 - 70,000; Full time

Job summary

A well-known hospitality group is seeking an experienced Facilities Manager to oversee maintenance and contractor service delivery across over 100 restaurants. This role is based at the head office in Ruislip, requiring 4–5 days a week on-site. The ideal candidate will have a background in facilities management, strong supplier management skills, and the ability to handle urgent issues calmly. The position offers a salary between £60,000 and £70,000, along with benefits such as 25 days holiday, pension contributions, and staff discounts.

Benefits

25 days holiday + bank holidays

Company pension contribution

Staff discounts

Flexible working

Qualifications

• Experience in Facilities Management for a multisite portfolio, ideally in hospitality.
• Strong experience in equipment and contractor management.
• Proven ability to handle urgent equipment issues calmly and decisively.

Responsibilities

• Ensure high-quality delivery of equipment services across the estate.
• Manage suppliers and contractors, ensuring compliance with standards.
• Monitor and forecast Opex and Capex budgets.

Skills

Facilities Management

Supplier Management

Building Services Understanding

Negotiation

Problem-solving

Education

IOSH or NEBOSH certification

Project Management Qualification

Job description

A well known hospitality / restaurant group are looking to appoint an experienced Facilities Manager to oversee maintenance, equipment and contractor service delivery across their estate of over 100 restaurants.

They operate an outsourced model which requires the management of suppliers, ensuring safe and compliant service delivery, overseeing planned preventative maintenance (PPM) schedules, supporting field teams and responding effectively to urgent issues to minimise operational disruption.

This role is based at Head office in Ruislip 4–5 days / week

Key Responsibilities

• Ensure safe, compliant, and high–quality delivery of equipment services across the estate.
• Carry out site checks as required, providing support to field teams by assessing issues and coordinating appropriate solutions.
• Lead the response to emergency equipment failures, ensuring rapid contractor action to protect restaurant operations.
• Manage external suppliers and contractors, ensuring compliance with performance, quality, cost, and safety standards.
• Optimise supplier performance through SLA management, KPI tracking, and performance reviews.
• Develop and maintain strong, transparent relationships with both suppliers and internal stakeholders.

• Monitor and forecast Opex and Capex budgets relating to equipment and maintenance.
• Track supplier costs and provide timely reporting of financial variances or risks.
• Drive operational efficiencies and cost–saving opportunities
• Support the delivery of CAPEX and new fitout projects

Person Specification

• Background in a Facilities Management role for a multisite portfolio ideally within the hospitatlity sector (restairants, pubs, hotels etc)
• Strong experience in equipment, asset, or contractor management.
• Proven ability to handle urgent or emergency equipment issues calmly and decisively.
• Excellent understanding of building services (M&E)
• IOSH or NEBOSH certification (desirable)
• Excellent communication and stakeholder–management skills.
• Strong negotiation and problem–solving capabilities.
• Good understanding of budgets, financial reports, and cost control.
• Comfortable working cross–functionally and independently with high initiative.
• Project management experience or qualification (desirable).

Salary / Package

• 60,000 – 70,000
• 25 days holiday + bank holidays
• Company pension contribution
• Staff discounts
• Flexible working

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.