Facilities Manager

Dubizzle Limited; Castle Village; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A retirement community organization in Castle Village is seeking a skilled Facilities Manager to ensure a safe and welcoming environment. Responsibilities include overseeing property management, leading a team, ensuring compliance with health and safety regulations, and maintaining high-quality service delivery. Ideal candidates should possess a Level 2 qualification in Facilities Management and have substantial experience in managing estates, along with strong leadership and communication skills. This role offers opportunities for professional development in a supportive community-focused environment.

Benefits

Medicash health plan (after 3 months)

Birthday leave

Pension scheme & life assurance

Discounted gift cards

Wellbeing perks

Professional development opportunities

Qualifications

• 3+ years of experience managing estates, buildings, or residential facilities.
• IOSH Managing Safely and Legionella awareness certification.
• Practical knowledge of fire, water, and building safety regulations.

Responsibilities

• Oversee facilities management for the entire village.
• Lead planned preventative maintenance and contractor management.
• Ensure compliance with Health and Safety legislation.

Skills

Customer focus

Leadership

Health & Safety compliance

Budget management

Communication skills

Education

Level 2 or above qualification in Facilities Management

Tools

Office 365

Facilities software platforms

Job description

Overview

Castle Retirement Village is seeking a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors. In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

• Customer & Community Focus
• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents’ Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue

• Property, Grounds & Housekeeping Management
• Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Ensure the delivery of effective housekeeping and laundry services to high standards
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

• Health & Safety Compliance
• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village’s health and safety lead, embedding a safety-first culture across the team

• Team Leadership & Development
• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

• Operational & Financial Management
• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate

Essential:

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

• Desirable:
• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan (after 3 months)
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team

Ready to lead facilities with heart, purpose, and excellence? Join us at Castle Retirement Village and make a meaningful impact in the lives of our residents.