Facilities Manager

OCS Group; Birkenhead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management firm in the UK is seeking a Facilities Manager to oversee service delivery across a national contract. The successful candidate will manage a team of 20 to 30 employees, ensuring compliance with service standards and financial performance. Key responsibilities include client relationship management, reporting, and financial oversight. Ideal candidates will have a background in facilities management and demonstrate strong organizational and customer service skills. This role promotes professional development within an inclusive environment.

Qualifications

• Relevant experience in facilities management or a related field.
• Experience managing teams of operational delivery employees (20-30).
• Sound financial knowledge regarding budgets and staffing spends.

Responsibilities

• Oversee service delivery and manage performance across all service lines.
• Ensure compliance with KPIs and SLAs to maintain contractual performance.
• Build and maintain relationships with clients while solving problems proactively.

Skills

Team management

Financial management

Customer focus

Organisational skills

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Servestare recruiting for a Facilities Manager to cover FM role across this national contract. You will be working flexibly to meet business requirements, Monday – Friday between 7am – 10pm, 40 hours per week. You will be responsible for overseeing effective delivery of Technical Services, Cleaning services, Reception Services, Business Events Centre, Porterage, Catering, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required. BPSS security clearance is required for this role.

This role is based in two locations: Birkenhead and Fylde.

Responsibilities:

• You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures.
• Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas.
• Manage the service delivery to the required standards to effectively maintain contractual performance to the required levels against KPIs and SLAs, ensuring financial penalties are avoided.
• Full line management responsibility for the teams on site ensuring teams are effectively supported and all company policies are followed.
• Effective control of financial management processes across areas of responsibility to support the Account Director in ensuring effective financial performance of the overall contract.
• Recruitment of employees to ensure optimum resource levels are maintained at all times.
• As a direct point of contact with the client you will be required to build and maintain relationships, acting in a pro-active and professional manner with the ability to solve problems and think on your feet.
• Your day to day responsibilities are to manage the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place.
• Management of SMEs and subcontractors to ensure effective service delivery across all areas of service delivery.
• You will have an understanding of contracts and exceptional organisational skills.
• You will oversee helpdesk management, analyse data and collate reports as required to support the Senior Management Team.
• Collation of monthly client reporting for operational performance and KPI performance.

The Ideal Candidate:

• Will have a background relevant experience to effectively deliver the role.
• Will manage a team of operational delivery employees, around 20 to 30 employees.
• Sound financial knowledge regarding budgets, P & L accounts, stock and staffing spends.
• A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage.
• Ability to demonstrate customer focus and to have daily meetings with the customer.
• High level of planning and organisational skills.
• You will have direct contact with the client so immaculate personal presentation is key.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.