Facilities Helpdesk Coordinator

Emcor Uk; Eastleigh; On-site; GBP 23,000 - 29,000; Full time

Job summary

A facilities management company in Eastleigh is seeking an experienced individual to handle customer service inquiries and manage work orders. The role involves liaising with subcontractors, scheduling repairs, and ensuring operational excellence. Ideal candidates will have experience in an FM environment, be computer literate, and possess strong communication skills. Benefits include 25 days holiday, pension scheme, and flexible shopping options.

Benefits

25 days holidays + Bank holidays

Company Pension Scheme

Employee Assistance Programme

Qualifications

• Practical experience in an FM operational environment is preferable.
• Candidate must be computer literate.
• The ability to communicate effectively and build relationships at all levels.

Responsibilities

• Answer telephone calls from the customer and raise jobs.
• Liaise with subcontractors and operatives to schedule appointments.
• Drive operational excellence across the portfolio.

Skills

Customer service

Communication

Organization

Relationship building

Multi-tasking

Job description

A facilities management company in Eastleigh is seeking an experienced individual to handle customer service inquiries and manage work orders. The role involves liaising with subcontractors, scheduling repairs, and ensuring operational excellence. Ideal candidates will have experience in an FM environment, be computer literate, and possess strong communication skills. Benefits include 25 days holiday, pension scheme, and flexible shopping options.