Facilities Assistant l Core Operations

FTI Consulting, Inc; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting firm in London seeks a Facilities Team Assistant to support the delivery of Workplace and HSE services. The role involves managing helpdesk requests, conducting space surveys, and ensuring compliance with SLAs. Candidates should have excellent organisational and communication skills, and previous experience in a corporate environment. Additionally, experience with ServiceNow software is preferred. This position offers opportunities for professional growth and development.

Benefits

Market competitive benefits

Flexible working arrangements

Professional development programs

Qualifications

• Proven experience in a corporate environment.
• Ability to deliver work to a high standard.
• Experience communicating with employees at all levels.

Responsibilities

• Support Workplace and HSE services in the London office.
• Manage the Security Access Control System.
• Provide a First-Class Helpdesk service via Service Now.
• Conduct checks and surveys of FTI space.

Skills

Excellent organisational skills

Communication skills

Time management

Client focus

Problem-solving

Education

A-Level qualifications or relevant experience

Tools

ServiceNow

MS Office

Job description

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

An exciting new opportunity has become available for a Facilities Team Assistant, working in a team of five, reporting directly to the London Workplace Manager. Overall, the position ensures the effective and efficient delivery of the department accountabilities. The primary duties are outlined below.

What You’ll Do

Support the delivery of Workplace and HSE services to all employees within the London office.

Assisting in the management of the Security Access Control System, configuration and reporting of occupancy data.

Delivering a First-Class Workplace Helpdesk service to all FTI staff via Service Now. Managing incoming requests and ensuring that they are logged and resolved promptly and in the required manner.

Carrying out regular checks and surveys of the FTI space, including kitchens and toilets.

Answering telephone and e‑mail queries from customers in a concise and professional manner.

Reporting issues to the relevant contractors and receiving time limitations where possible.

Ensure that SLAs are adhered to.

Dealing with customer requests quickly and efficiently.

Completing thorough weekly reports, containing all relevant information about completed and pending jobs. Ensuring that DSE Risk Assessments are arranged as required for those that need them and are carried out internally or by our external occupational health service provider.

Liaison with the Building Management team to ensure that all issues reported in the Landlord’s demise are dealt with in a prompt and efficient manner.

Overseeing offsite storage and Records Management material.

Regular liaising with other FTI locations to ensure consistency and best practice is followed across the Workplace portfolio.

As well as these activities, additional tasks may be requested as required by management.

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on‑the‑job learning, self‑guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

Basic Qualifications

• Minimum A‑Level qualifications or qualified through relevant experience
• Proven experience of working in a similar role within a corporate environment
• Excellent working knowledge of MS Office packages
• Good time management skills, with a focus on maintaining regular service, support and supply
• Ability to deliver work to a consistently high standard
• Experience dealing and communicating with employees at all levels of an organisation

Preferred Experience and Qualifications

• Experience with ServiceNow helpdesk software (preferred but not essential)
• First Aider at work qualification (preferred but not essential)
• IOSH (preferred but not essential)
• IWFM membership (preferred but not essential)

Skills and Competencies

• A helpful, enthusiastic approach to the job, even though some aspects may be repetitive.
• A willingness to learn; to support the Workplace Manager.
• Excellent organisational and planning skills.
• Ability to prioritise and manage a varied workload under pressure.
• Team player but highly self‑motivated with an ability to take initiative and solve problems.
• Strong communication and interpersonal skills.
• Confident working with a number of demanding stakeholders.
• Strong Client focus attitude.
• Excellent attention to detail.
• As the role is an active one that requires regular face to face interaction with customers, it is imperative that the successful candidate enjoys this type of role and builds strong

#LI-HB1

Our goal is to support the wellbeing of you and your families‑physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

About FTIConsulting

FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32countries and territories. Our broad and diverse bench of award‑winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Additional Information

• Job Family/Level: Administrative Operations Level 2
• Employee Status: Regular