Facilities and Workplace Experience Manager

Sodexo France; Eltham; On-site; GBP 49,000 - 51,000; Full time

Job summary

A leading facilities management provider in the UK is looking for a Facilities and Workplace Experience Manager. This role offers a unique opportunity to manage services across various historical campus sites and enhance workplace experiences. The successful candidate will demonstrate senior management experience in facilities management and strong leadership capabilities. This position comes with a competitive salary and an excellent benefits package, including career development opportunities and a supportive work culture.

Benefits

Competitive salary

Mental health and wellbeing support

Employee Assistance Programme

Virtual GP service

Discounts Scheme

Mercer Aspire Pension Plan

Bike to Work Scheme

Qualifications

• Proven experience in a senior Facilities or IFM management role.
• Extensive experience leading both hard and soft FM services within a large complex contract.
• Confident stakeholder management with excellent influencing skills.

Responsibilities

• Lead delivery of hard and soft FM services across a complex university estate.
• Ensure compliance across all campuses.
• Manage KPIs, SLAs, and financial processes.

Skills

Senior Facilities Management Experience

Hard and Soft FM Services Leadership

Stakeholder Management

Analytical Skills

Excellent IT Skills

Tools

CMMS

MS Excel

PowerPoint

Job description

Join Our Team as a Facilities and Workplace Experience Manager – Make an Impact Every Day

Location: University of Greenwich, Avery Hill Campus, SE9 2UG
Days/Shift Pattern: Working Hours: Monday to Friday
Total Hours Per Week: 40
Salary: £49,500pa - £51,000pa + excellent bonus and benefits package

At Sodexo, we believe that great workplaces inspire great outcomes. We’re now seeking an experienced Facilities and Workplace Experience Manager to help lead and deliver best-in-class Integrated Facilities Management (IFM) across the University of Greenwich’s diverse and prestigious estate.

This is a standout opportunity to work across multiple campuses, including historic listed buildings within a World Heritage setting, where service excellence, innovation and a people-first culture are central to everything we do.

About the Role

Reporting to the Head of Facilities Management & Workplace Experience, you’ll play a pivotal role in driving IFM operational excellence, ensuring our hard and soft FM services consistently exceed contractual, statutory and customer expectations.

You’ll work closely with Sodexo’s leadership teams, the client and key stakeholders to deliver robust governance, high-quality reporting, continuous improvement and an exceptional workplace experience for staff, students and visitors.

• Leading the delivery of hard and soft FM services across a complex university estate
• Supporting the development and execution of FM and workplace experience strategies
• Ensuring full statutory and non-statutory compliance across all campuses
• Driving consistent processes, performance standards and best practice across operations
• Managing KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk
• Providing accurate, insightful reporting to support data-led decision making
• Managing campus budgets and financial processes including POs, task orders and receipting
• Overseeing grounds maintenance services and fleet compliance
• Supporting innovation, continuous improvement and smarter ways of working
• Playing a key role in out-of-hours and emergency response when required
• Championing Sodexo’s people-first culture, CSR commitments and safety-first mindset

What We’re Looking For

• Proven experience in a senior Facilities or IFM management role
• Extensive experience leading both hard and soft FM services within a large, complex contract
• Strong leadership capability with the ability to drive performance across multiple workstreams
• Demonstrable success delivering exceptional workplace experience
• Strong commercial awareness with experience supporting account growth and value creation
• Confident stakeholder management, with excellent influencing and negotiation skills
• Analytical, data-led approach with experience using CMMS and performance reporting tools
• Excellent IT skills including MS Excel, PowerPoint and Office suite
• Flexible, resilient and solutions-focused approach in a demanding environment

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

• A competitive salary & excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.
• A chance to make a tangible impact on client satisfaction, sustainability, operational excellence.

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.