Eyewear Concierge & In-Store Tech Advocate

Vision Express; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the UK is seeking a Retail Optical Assistant to provide exceptional customer service in a dynamic environment. You will engage with customers, assist with eyewear fittings, and support eye tests utilizing advanced technology. The role offers monthly bonuses based on performance, alongside perks such as free eyewear and discounts. Ideal candidates are passionate about eyewear, comfortable with digital tools, and possess strong communication skills. Join us in enhancing the eyewear experience for our customers.

Benefits

Free eyewear

33 days holiday with buy/sell options

Family & friends discounts

Employee wellbeing support

Opportunities to support global vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and style.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalized customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Communication

Job description

A leading optical retailer in the UK is seeking a Retail Optical Assistant to provide exceptional customer service in a dynamic environment. You will engage with customers, assist with eyewear fittings, and support eye tests utilizing advanced technology. The role offers monthly bonuses based on performance, alongside perks such as free eyewear and discounts. Ideal candidates are passionate about eyewear, comfortable with digital tools, and possess strong communication skills. Join us in enhancing the eyewear experience for our customers.