Executive, Guest Service (Perm Night)

CapitaLand; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate firm based in the UK is seeking an Executive, Guest Service (Perm Night) to assist residents with check-in, reservations, and queries during night shifts. The role offers flexible benefits, including comprehensive medical coverage and training opportunities. Candidates should possess strong customer service skills and be adept at cash handling. This full-time position will ensure a balanced cash float and accurate financial transactions.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised accommodation rates

Wellness programmes

Qualifications

• Assist with check-in and check-out procedures.
• Handle cash floats and ensure balance at shift's end.
• Record residents' complaints and perform service recovery.

Responsibilities

• Make and confirm reservations.
• Respond to queries via walk-ins, emails, and calls.
• Produce daily reports and handle bookkeeping.

Skills

Customer service

Cash handling

Problem-solving

Job description

Executive, Guest Service (Perm Night) page is loaded## Executive, Guest Service (Perm Night)locations: Citadines Connect Rochester SGtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR004184CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.**Job Description****Responsibilities**You will:* Assist residents with check-in and check-out procedures* Make and confirm reservations* Respond to all queries through walk-ins, emails, calls and assist with requests.* Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift* Verify revenue from all sources and follow up on any discrepancies in reports* Account for all financial transactions at the front desk accurately during your shift* Handle end-of-day bookkeeping, auditing and account reconciliation* Handle and record residents’ complaints, feedback and perform the appropriate service recovery.* Perform end-of-day procedures and produce daily reports* Perform related tasks as assigned**Benefits** * Flexible benefits with comprehensive medical coverage for self and family* Training and development opportunities* Subsidised rates at Ascott serviced residences-* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.In 2025, CapitaLand celebrates 25 years of excellence in real estate and continues to innovate and shape the industry. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.