Event Operations Manager

Hoxton Hotel Group; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospitality brand in London seeks an experienced Event Operations Manager to oversee event spaces and ensure remarkable guest experiences at The Hoxton, Shepherd’s Bush. The ideal candidate will have a track record in leading teams and managing events in busy environments. This full-time role offers a competitive salary and a supportive workplace culture, with a focus on personal growth and well-being.

Benefits

Competitive salary

28 days holiday

Health cash plan

Retail and hospitality perks

Free night stay at The Hoxton

Team events and gatherings

Training and development opportunities

Qualifications

• 2+ years' experience in hospitality event operations management.
• Proven track record of leading Meetings and Events teams.
• Ability to inspire trust and manage diverse teams.

Responsibilities

• Manage day and evening events within company strategies.
• Lead and motivate your team to provide top experiences.
• Coordinate closely with central bookings for seamless communication.
• Ensure operational presence and deliver exceptional guest experiences.

Skills

Leadership

Event management

Attention to detail

Communication skills

Problem-solving

Customer service

Tools

Micro Fidelio Opera

Job description

Event Operations Manager

We are looking for an Event Operations Manager to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all‑day restaurant – Chet’s – serving Thai‑American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, the venue is perfectly located for exploring West London.

Job Description

• Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top‑Hoxton experiences for our guests and comfortable turning to you with questions.
• Liaise closely with the central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
• Work closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests.
• Be operationally present and lead the team in key events, providing outstanding and exemplary experiences for our guests.
• Pro‑actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad‑hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst keeping the quality high and the experience top‑notch.
• Handle stock & expenses and manage the relationship with our events suppliers & contractors by working with the GM and DOO.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

Qualifications

• A track record of leading Meetings & Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.
• Having used Micro Fidelio Opera or a similar front‑desk operating system would be a big advantage.
• Exceptional attention to detail in a fast‑paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• You’re looking for a place where you can be yourself; no clones in suits here!
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Keen to take ownership of and pride in your work, a roll‑up‑your‑sleeves attitude to seeing work through and delivering results.
• You’re up for doing things differently and trying (almost) everything once.
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Open and honest, with exemplary communication skill – we’re in this together.
• Flexibility in your week‑to‑week rota as business demands are variable.

Benefits

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get‑togethers, from our team drinks to our (pretty special!) bi‑annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Hospitality