EV Charging Field Service Technician – On-site Support

Swarco Traffic Holding AG; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading company in EV charging solutions is seeking a Field Service Technician in Scotland to provide technical support. The role involves assisting customers with troubleshooting, maintaining accurate documentation, and supporting the Service & Contracts teams. Candidates should have at least 2 years in technical support, excellent communication skills, and a customer-focused mindset. The position offers a competitive salary and employee benefits, including 25 days holiday and life assurance.

Benefits

25 days holiday plus purchase options

Employee Assistance Programme

Employee discounts portal

Life assurance

Qualifications

• At least 2 years’ experience in technical support or field service roles.
• Strong technical aptitude to troubleshoot hardware, software, and network issues.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical assistance and support to customers.
• Support the Service & Contracts teams for maximum efficiency.
• Offer remote technical support via phone, email, or desktop tools.

Skills

Technical support

Troubleshooting hardware

Customer service

Communication skills

Flexibility to travel

Job description

A leading company in EV charging solutions is seeking a Field Service Technician in Scotland to provide technical support. The role involves assisting customers with troubleshooting, maintaining accurate documentation, and supporting the Service & Contracts teams. Candidates should have at least 2 years in technical support, excellent communication skills, and a customer-focused mindset. The position offers a competitive salary and employee benefits, including 25 days holiday and life assurance.