Estate Administrator - Brentford, TW8

Encoreestates; Brentford; On-site; GBP 35,000; Full time

Job summary

A leading property management firm in Brentford is looking for an Estate Administrator to join their team. The ideal candidate will excel in customer service and have strong organisational skills to manage multiple tasks effectively. Responsibilities include providing communication support, data management, compliance monitoring, and maintenance coordination. This role offers an annual salary of £35,000 with additional perks like annual leave, health services, and a pension plan.

Benefits

20 Days Annual Leave + Bank Holidays + Birthday

Cycle to Work Scheme

MediCash

SmartHealth – Online health services for you and your immediate family

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Previous experience in administration or property management is a plus.
• Attention to detail is essential.

Responsibilities

• Provide frontline communication via phone, email, and correspondence.
• Manage hard and soft copy files, ensuring everything is scanned, tagged, and filed correctly.
• Support the Development Manager in achieving Key Performance Indicators.
• Communicate with contractors for reactive maintenance and raise purchase orders.

Skills

Strong organisational skills

Excellent communication skills

Ability to manage multiple tasks

Job description

Join our Team as an Estate Administrator!

Are you highly organised and passionate about delivering exceptional customer service? Do you thrive in a role where attention to detail and efficiency make a real impact?

We’re looking for a proactive Development Administrator to join our team on site and help keep everything running smoothly.

If you’re committed to maintaining high standards, supporting processes, and ensuring compliance, this role is perfect for you.

• Location: Brentford, TW8
• Annual Salary: £35,000
• Hours/Working Pattern: 8:30am-5pm

What You'll Be Doing:

Customer Service Excellence:

• Provide frontline communication via phone, email, and correspondence.
• Respond promptly and professionally to enquiries, following company protocols.
• Take ownership of tasks, ensuring issues are resolved and followed through.
• Prepare and send letters, notices, and mass mailings to residents and leaseholders.

Data & Systems Management:

• Keep our database and online portal accurate and up-to-date.
• Manage hard and soft copy files, ensuring everything is scanned, tagged, and filed correctly.

Compliance & KPI Monitoring:

• Support the Development Manager in achieving Key Performance Indicators.
• Ensure company policies and procedures are consistently applied.

Maintenance Coordination:

• Communicate with contractors for reactive maintenance and raise purchase orders.
• Monitor service delivery and follow up on overdue tasks.
• Assist with Health & Safety actions to ensure timely completion.

What You'll Bring:

• Strong organisational skills and attention to detail.
• Excellent communication skills – both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in administration or property management is a plus.

Perks of Joining Us:

• 20 Days Annual Leave + Bank Holidays + Birthday
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan