Enterprise Customer Success Manager — In-Person, London

Askable Pty; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

An innovative consultancy is seeking an Enterprise Customer Success Manager to foster client relationships and drive impactful research projects. This role emphasizes strategic partnership, ensuring clients realize exponential value through expertly managed accounts. Ideal candidates will have a background in Customer Success and exhibit strong strategic thinking and communication skills. Join a vibrant team in Shoreditch, London, and enjoy generous perks, including 15 extra paid annual leave days and opportunities for international travel.

Benefits

Competitive Salary

Extra 15 paid annual leave days

Breakfast provided daily

Opportunities for international travel

Qualifications

• At least 2 years experience in a Customer Success, Account Management or Client Services role within a SaaS or commercial B2B environment.
• Experience managing large, strategic accounts (e.g. £150k+ ARR).
• Familiarity with long sales or renewal cycles and post-sale value delivery.

Responsibilities

• Guide customers to shape and deliver research that drives real outcomes.
• Scope and plan projects in collaboration with customers.
• Actively manage account health to surface risks and unlock opportunities.

Skills

Strategic thinking

Commercial fluency

Clear planning

Confident communication

Empathy

Resilience

Job description

An innovative consultancy is seeking an Enterprise Customer Success Manager to foster client relationships and drive impactful research projects. This role emphasizes strategic partnership, ensuring clients realize exponential value through expertly managed accounts. Ideal candidates will have a background in Customer Success and exhibit strong strategic thinking and communication skills. Join a vibrant team in Shoreditch, London, and enjoy generous perks, including 15 extra paid annual leave days and opportunities for international travel.