Enterprise CSM: Build the CS Engine & Own $2M ARR

Methodfi; City of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading technology company in the UK seeks a Customer Success Manager to oversee and enhance the post-sales journey for a portfolio of enterprise clients valued over $2M ARR. The ideal candidate will have 4+ years in B2B SaaS and a knack for building effective processes while driving measurable customer value. This role offers a competitive salary, equity, and various team benefits in a dynamic, fast-paced environment.

Benefits

Salary range £70,000 - £100,000 + equity

24 days holiday plus bank holidays

Pension plan

Top-spec equipment

Dinner provided for late work

Team events and dinners

Qualifications

• 4+ years of experience managing a book of business in B2B Enterprise SaaS.
• Proven track record of hitting NRR targets and navigating complex enterprise renewals.
• Ability to build processes and refine playbooks in previous roles.

Responsibilities

• Manage a portfolio of enterprise accounts worth approx. $2M ARR.
• Identify churn risks and spot expansion opportunities.
• Run data-driven QBRs to demonstrate ROI to customers.

Skills

B2B SaaS Experience

Commercial Fluency

Operational Mindset

High EQ & Resilience

Job description

A leading technology company in the UK seeks a Customer Success Manager to oversee and enhance the post-sales journey for a portfolio of enterprise clients valued over $2M ARR. The ideal candidate will have 4+ years in B2B SaaS and a knack for building effective processes while driving measurable customer value. This role offers a competitive salary, equity, and various team benefits in a dynamic, fast-paced environment.