Engagement Centre Assistant: Inspire Support & Impact

Compassion UK; Fleet; On-site; GBP 25,000; Full time

Job summary

An impactful charity organization in Fleet is looking for an Engagement Centre Assistant to care for their supporters and guide them through their journey. The successful candidate will ensure engagement with Compassion's mission through exceptional customer service delivered via multiple communication channels. Applicants must possess customer service experience and demonstrate strong computer skills. Working hours range from 21 to 35 hours per week, with a full-time employment contract and attractive benefits including enhanced leave, pension contributions, and private health cover.

Benefits

Enhanced annual leave

Enhanced Pension scheme

Private medical and dental cover

Income protection and life cover

Employee Assistance Programme (EAP)

Access to Compassion House gym

Learning and development opportunities

Recognition programmes

Flexible and hybrid working

Qualifications

• Demonstrated ability to engage customers and manage their inquiries effectively.
• Experience with basic office systems such as Outlook, Teams, and Word is required.
• Pursues targets, maintains quality, and handles challenging inquiries with patience.

Responsibilities

• Care for supporters and guide them through their journey with Compassion.
• Answer incoming enquiries and initiate outgoing communications.

Skills

Customer service experience

Core computer and administration skills

Ability to work independently and in a team

Listening and communication skills

Adaptable, flexible, and resilient

Job description

An impactful charity organization in Fleet is looking for an Engagement Centre Assistant to care for their supporters and guide them through their journey. The successful candidate will ensure engagement with Compassion's mission through exceptional customer service delivered via multiple communication channels. Applicants must possess customer service experience and demonstrate strong computer skills. Working hours range from 21 to 35 hours per week, with a full-time employment contract and attractive benefits including enhanced leave, pension contributions, and private health cover.