Employee Technology Experience Technician

Herbalife Ltd.; Uxbridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global nutrition company in Uxbridge is seeking an Employee Technology Experience Technician to provide on-site and remote IT support. The ideal candidate will have at least 5 years of relevant experience, a strong customer service orientation, and proficiency in various IT tools and systems. Key responsibilities include managing hardware and software installations, troubleshooting issues, and supporting company events. Competitive salary and benefits package offered.

Benefits

Annual bonus at company discretion

Attractive salary and benefits package

Unlimited access to company products

Up to 50% discount on Herbalife products

Personal development opportunities

Qualifications

• Minimum 5 years of experience in desktop or end-user IT support.
• Strong communication and interpersonal skills.
• Familiarity with ticketing systems and ITIL Service Management.

Responsibilities

• Provide on-site and remote technical support.
• Manage installation, repair, maintenance, and testing of IT hardware.
• Deliver technology support during company meetings and events.

Skills

Customer-focused with strong communication skills

Excellent problem-solving ability

Proficient in Windows 10/11

Experience with Active Directory

Familiarity with IT hardware and peripherals

Education

Bachelor’s degree in Information Technology

Tools

Microsoft Office applications

Polycom conferencing equipment

Job description

Employee Technology Experience Technician

Herbalife Europe Limited / Herbalife U.K. Limited, Uxbridge, Middlesex UB8 1HB

About the role

We’re looking for a skilled and customer-focused Employee Technology Experience Technician III to join our IT team in Uxbridge. In this role, you’ll provide day‑to‑day operational support and manage install, move, add, and change (IMAC) requests across our office environment.

You’ll play a key role in ensuring a smooth and reliable employee technology experience — from troubleshooting and maintaining hardware and supporting events to providing hands‑on technical assistance. Your work will help ensure that our employees across the business have access to the tools and systems they need to perform at their best.

Responsibilities

• Provide on‑site and remote technical support, ensuring timely and effective resolution of issues in the office and at local events.
• Manage installation, repair, maintenance, and testing of IT hardware and software.
• Diagnose and resolve technical problems, documenting solutions and processes.
• Deliver technology support during company meetings and live events.
• Create and maintain work instructions and service documentation as part of corrective actions.
• Analyze performance data to identify areas for improvement and efficiency.
• Develop and implement workaround procedures when standard processes fail.
• Support end users and service technicians, offering clear communication and expert guidance.
• Build strong relationships with internal stakeholders and ensure excellent customer service.
• Maintain compliance with company standards, security guidelines, and SLAs.

Requirements

• Minimum 5 years of experience in desktop or end‑user IT support.
• Bachelor’s degree in Information Technology or equivalent.
• Customer‑focused with strong communication and interpersonal skills.
• Excellent problem‑solving ability and attention to detail.
• Proficient in Windows 10/11 and Microsoft Office applications.
• Familiarity with desktops, laptops, MacBooks, mobile devices, printers, and other peripherals.
• Experience with Active Directory, Intune, ITIL Service Management, and ticketing systems.
• Experience with Polycom conferencing equipment.
• Ability to lift and move hardware as needed.
• CompTIA A+ certification or equivalent (preferred).

What we offer

• International environment.
• Annual bonus at company discretion.
• Attractive salary and benefits package including Luxmed VIP, MyBenefit System, Life and Health Insurance, and more.
• Unlimited access to company products in the kitchen.
• Up to 50% discount on purchase of Herbalife products.
• Personal development opportunities and free access to online learning platforms such as LinkedIn Learning.
• Extra 2 days / 16 hours for charity and volunteering activities.
• Service awards – lunch with your team.
• Opportunities for coaching and skill development.

About Herbalife

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management, and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people — their needs, relationships, and careers — helping talents grow and giving them the chance to change lives.