Employee Services - Employee Relations Specialist

INZPIRE LTD; Malvern; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK consultancy is seeking an Employee Services – Employee Relations Specialist for its Malvern location. This role involves providing expert guidance on employee relations matters and supporting managers across the UK in achieving fair and compliant outcomes. The ideal candidate will possess strong problem-solving skills and a CIPD Level 5 qualification. Additional benefits include a pension scheme, health insurance options, and opportunities for volunteering.

Benefits

Matched contribution pension scheme

Competitive holiday allowance

Health Cash Plan

Private Medical Insurance

Dental Insurance

Employee discount portal

Qualifications

• Significant experience in managing high volumes of complex ER cases.
• Experience in upskilling functional managers and mentoring junior team members.
• Experience in complex organizations or with complex technologies.

Responsibilities

• Provide expert guidance on complex employee relations matters.
• Deliver timely ER advice to functional managers.
• Collaborate with legal team to resolve ER cases.

Skills

Problem-solving

Conflict management

Negotiating skills

Excellent communication

Attention to detail

Education

CIPD Level 5 qualification or equivalent

Job description

Job Title: Employee Services – Employee Relations Specialist

Location: Farnborough, Boscombe or Malvern, United Kingdom

Role ID: 19305

Role Type: Permanent – Full Time/Part-Time

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting‑edge defence technology to ground‑breaking innovations our mission is to empower and protect lives. Join us as an Employee Services – Employer Relations Specialist at our Malvern site, where you will have the opportunity to work with cutting‑edge technology in partnership with some of the most brilliant minds.

Overview

The Employee Relations (ER) Specialist operates within the Employee Services team, providing expert guidance and support on complex employee relations matters to ensure fair, consistent, and legally compliant outcomes. The role supports functional managers across our UK sites, acting as a trusted advisor to balance business objectives with employee well‑being.

Key Accountabilities

• Deliver timely ER advice and guidance to empower functional managers to proactively manage their ER cases within acceptable risk levels.
• Coach, support and upskill functional managers to develop ER capability within the company.
• Work collaboratively with People Partners, Advisors and the in‑house Legal team to resolve complex ER cases.
• Identify trends in cases to design, deliver and implement upskilling sessions for functional managers.
• Continuously review People Instructions, Toolkits and Knowledge Guides and suggest amendments to remain up‑to‑date with legislative changes and good practice.
• Maintain accurate records of all actions and documentation related to cases through to conclusion.
• Ensure the casework team mailbox is regularly reviewed and enquiries responded to in a timely manner (usually within 24 hrs).

Key Capabilities & Knowledge

• Ability to draw together and analyse different points of view.
• Problem‑solving and conflict management skills coupled with confidence to advise succinctly.
• Strong negotiating, persuading and influencing skills.
• Ability to build positive relations quickly with managers, Global Employee Voice reps and, where appropriate, Trade Unions.
• Assess ER risks and take appropriate steps following HR delegations to achieve resolution within the legal framework.
• High‑level coaching and advisory skills balanced with influencing and questioning techniques.
• Excellent written and verbal communication and a high level of attention to detail.
• Prioritise and work well under pressure.
• Collaborative team player with a drive to continuously improve and bring ideas to fruition.

Experience & Qualifications

• Minimum of CIPD Level 5 qualification or equivalent experience.
• Significant experience managing high volumes of complex ER cases at pace.
• Demonstrable experience upskilling functional managers and mentoring junior team members.
• Experience working in complex organisations or with complex technologies.

Benefits

• Matched contribution pension scheme, with life assurance.
• Competitive holiday allowance, with option to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and more.
• Support for Armed Forces community and Gold Award standard in the Defence Employer Recognition Scheme.
• Volunteering opportunities with charities and the local community.

Recruitment Process

We aim to create an inclusive recruitment process where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your recruiter about possible reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting. Applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. Additional restrictions may apply to certain roles, which may affect eligibility based on nationality or previous nationalities.

For further information on National Security Vetting, see the link below.

UKSV National Security Vetting Solution: guidance for applicants - www.gov.uk