Employee Benefits Account Manager

NFP Canada Corp; Birmingham; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

A leading insurance firm in Birmingham is seeking a dedicated Employee Benefits Account Manager to support its Customer Services team. The role involves excellent communication and innovative problem-solving skills, along with a passion for customer service excellence. You will conduct research, provide high-quality client servicing, and support the Consultant with new clients. This position offers hybrid work opportunities and a commitment to employee wellbeing.

Benefits

Matched employer pension contributions

Life Assurance and Group Income Protection

Lifestyle discounts

Generous annual leave allowance

Comprehensive Private healthcare

Numerous charity fundraising opportunities

Inclusive workplace culture

Qualifications

• A passion for delivering customer service excellence.
• Excellent communication and listening skills.
• Strong time management and prioritization abilities.
• Ability to offer innovative solutions.

Responsibilities

• Conduct in-depth client research by liaising with various teams.
• Provide high quality servicing for clients through prompt communication.
• Support Consultant with new clients to ensure all needs are met.
• Produce detailed summaries and reports for client meetings.
• Increase the portfolio through market intelligence and new opportunities.

Skills

Customer service excellence

Communication and listening skills

Time management

Innovative problem-solving

Job description

We’re hiring for an Employee Benefits Account Manager to support our growing Customer Services team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Customer Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Account Managers, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our Customer Services team, executives and clients.

We’re looking for someone with:

• A passion for delivering customer service excellence
• Excellent communication and listening skills
• Strong time management & prioritisation
• Innovative solutions using knowledge & research

Using these skills, you’ll be:

• Conducting in-depth client research by liaising with various teams
• Providing high quality servicing for clients through prompt communication
• Supporting Consultant with new clients to ensure all guides/needs are met
• Produce detailed summaries & reports for client meetings
• Increasing the NFP portfolio through market intelligence and new opportunities

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion & Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.