EMEA IT Support & AI Automation Engineer

Applied Intuition Inc.; Sheffield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing tech company is seeking an IT Engineer to provide primary support for EMEA-based employees. The role involves delivering high-quality Service Desk support initially, transitioning to focus on AI-driven initiatives aimed at improving internal efficiency. Candidates should have 2 to 5 years of experience in IT support, familiarity with macOS and Windows, and a customer-first mindset. Join a fast-paced environment with the potential for real impact on service delivery and employee experience.

Qualifications

• 2 to 5 years of experience in an IT support or Service Desk environment.
• Working knowledge of macOS and Windows operating systems.
• Familiarity with Google Workspace.
• Ability to work independently while collaborating with a distributed team.

Responsibilities

• Act as the primary IT support owner for EMEA.
• Deliver high-quality support via ticketing, chat, email, and walk-up interactions.
• Troubleshoot end-user issues across macOS and Windows environments.

Skills

Communication skills

Customer-first mindset

Knowledge of macOS

Knowledge of Windows

Tools

Google Workspace

Okta

Jamf

Kandji

Job description

A growing tech company is seeking an IT Engineer to provide primary support for EMEA-based employees. The role involves delivering high-quality Service Desk support initially, transitioning to focus on AI-driven initiatives aimed at improving internal efficiency. Candidates should have 2 to 5 years of experience in IT support, familiarity with macOS and Windows, and a customer-first mindset. Join a fast-paced environment with the potential for real impact on service delivery and employee experience.