ELPL Claims Handler

Met een K; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

A reputable claims handling firm in Newcastle upon Tyne is seeking an experienced Claims Handler. The ideal candidate will manage personal injury claims, with responsibilities including liaising with experts, valuing claims, and engaging in litigation. Candidates should have at least two years of experience in EL/PL cases, strong drafting skills, and effective communication abilities. This is a full-time position with a mid-senior level of seniority.

Qualifications

• Minimum of 2 years experience in EL/PL case handling including litigation.
• Strong understanding of quantum issues.
• Ability to cope with conflicting demands and meet deadlines.

Responsibilities

• Instruct and liaise with medical and other experts.
• Assess merits of cases and gather evidence.
• Liaise and negotiate with insurers and courts.
• Value claims for Pain, Suffering, and Loss of Amenity.
• Draft Schedules of Special Damages.

Skills

Experience in EL/PL case handling

Knowledge of statutory and common law

Strong drafting skills

Client care skills

Organisational skills

Effective communication skills

Job description

ELPL Claims Handler – Met een K

Department: Employers & Public Liability Injury Claims
Location: Newcastle, United Kingdom
Salary: £25,000 per annum
Hours: Monday to Friday, 9am–5pm (35 hours per week, 1‑hour unpaid lunch)

Overview

We are seeking an experienced claims handler to join our employers and public liability department based in Newcastle‑upon‑Tyne. The role focuses on portal exited or non‑portal fast‑track value personal injury claims. The ideal candidate will have a strong background in managing an EL/PL caseload and be prepared to litigate Part 7 claims, demonstrating a solid understanding of the Civil Procedure Rules.

Roles & Responsibilities

• Instruct and liaise with medical and other experts
• Assess the merits of cases in light of denials of liability and gather evidence, both documentary and witness, to rebut any denials and pursue meritorious cases to settlement by negotiation or through litigation
• Liaise and negotiate with insurers, solicitors, courts, Counsel and other agencies
• Value claims for Pain Suffering and Loss of Amenity
• Identify and gather evidence to support and value other heads of damage, including loss of earnings, care and assistance and Smith v Manchester damages
• Draft Schedules of Special Damages
• Issue proceedings and proceed through litigation to settlement or trial
• Prepare cases for trial, including briefing Counsel
• Deal promptly with telephone enquiries from clients, introducers and others
• Assist other team members as necessary

Candidate Requirements & Attributes

• Minimum of 2 years experience in EL/PL case handling including litigation
• Good knowledge of relevant statutory and common law, and strong drafting skills
• Strong understanding of quantum issues
• Excellent client care skills and attention to detail
• Strong organisational skills and ability to prioritise
• Team player with a positive, enthusiastic, conscientious and proactive approach
• Ability to cope with conflicting demands and meet deadlines
• Effective communication skills at all levels, both verbally and written

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Finance and Sales
• Industries: Insurance

Equal Opportunity Statement

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.