Elite Officer - London

Ward Security Limited; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in London is seeking Elite Contract Support Officers to ensure a safe and welcoming environment at high-profile sites. Candidates must have a valid SIA Licence and experience in corporate security. The role requires exceptional communication and customer service skills, along with the ability to remain composed under pressure and adapt to various situations. This position includes a pay rate of £14.70 per hour for a minimum of 40 hours per week, with full flexibility required.

Benefits

Financial support for SIA licensing and renewal

Cycle-to-work salary sacrifice scheme

Company pension scheme

Life assurance

Career progression opportunities

Discounted gym membership

Retail and travel discounts

24/7 free Employee Assistance Programme

Qualifications

• Minimum 2 years of corporate security experience.
• Ability to multitask effectively.
• Strong personal presentation and professionalism.

Responsibilities

• Act as a professional point of contact for staff, visitors, and tenants.
• Conduct regular patrols to protect people and property.
• Communicate effectively across all platforms.

Skills

Exceptional communication skills

Customer service skills

Problem-solving skills

IT proficiency

Education

Valid Frontline and CCTV SIA Licence

Job description

Do you have proven security experience and outstanding communication skills?
Can you deliver exceptional customer service while maintaining a professional and confident presence?
Are you able to stay positive, proactive, and composed no matter what challenges arise?

If so… apply now!

We are recruiting Elite Contract Support Officers to protect and support a portfolio of high-profile, prestigious sites across London.

This role calls for security professionals who are adaptable, highly presentable, and exceptional in both communication and customer interaction. You will ensure a safe, secure, and welcoming environment for staff, visitors, and clients at all times. A strong background in corporate security, excellent IT proficiency, and the ability to multitask effectively are essential.

Pay Rate: £14.70 per hour
Hours: Minimum 40 hours per week
Shift Pattern: Various (Days, Nights & Weekends – must be fully flexible)
Location: London (multiple prestigious sites)
Requirement: Valid Frontline and CCTV SIA Licence

Benefits Include

• Financial support for SIA licensing and renewal
• Cycle-to-work salary sacrifice scheme
• Company pension scheme
• Life assurance
• Career progression, training, and development opportunities

Plus additional ReWard membership benefits

• Discounted gym membership
• Retail and travel discounts
• Restaurant and supermarket vouchers
• 24/7 free Employee Assistance Programme

Main Duties

• Act as a professional point of contact and information centre for staff, visitors, and tenants
• Maintain exceptional communication and customer interaction at all times
• Follow all written and verbal instructions precisely
• Control access points and manage visitor entry
• Conduct regular patrols to protect people, property, and assets
• Investigate incidents and take appropriate action in line with policy
• Complete accurate daily reports, logs, and surveillance documentation
• Communicate effectively across all platforms, including verbal and written

Must-Haves

• Valid frontline SIA licence and CCTV
• Minimum 2 year’s corporate security experience
• Exceptional communication and customer service skills
• Excellent personal presentation and professionalism
• IT literate and confident using security systems and emergency equipment
• Fast thinker with strong problem-solving skills
• Positive attitude and resilience when facing challenges
• Ideally available across 7 days per week

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.