Deputy Head Housekeeper

Brend Hotel Group; Barnstaple; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading hotel chain in Barnstaple is seeking a Deputy Head Housekeeper responsible for maintaining high cleanliness standards and customer service across hotel areas. The role offers various shifts and competitive pay, including opportunities for progression and benefits like staff discounts and paid holidays. The ideal candidate should possess a positive attitude, flexibility, and a commitment to delivering excellent service. Full training will be provided, making this an excellent starting point for your career in hospitality.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Dining discounts

Reduced accommodation rates

Qualifications

• Neat and tidy appearance must be maintained.
• Flexibility to respond to varying work situations.
• Full training provided, experience beneficial but not essential.

Responsibilities

• Maintain cleanliness across all areas of the hotel.
• Communicate with other departments effectively.
• Report maintenance issues promptly.
• Provide friendly and professional customer service.
• Train new staff members.

Skills

Positive attitude

Willingness to learn

Customer service commitment

Flexibility

Teamwork ability

Job description

Salary: £13.75 per hour

Hotel: The Barnstaple Hotel

Deadline to apply:21st February 2026

As a Deputy Head Housekeeper you will be responsible for maintaining high levels of cleanliness across all areas of the hotel, as well as excellent customer service. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including early mornings and weekends. This is a great opportunity to work for a successful local company in Barnstaple

What will I be doing?

As a Deputy Head Housekeeper atThe Barnstaple Hotel, you are responsible for cleaning guest bedrooms, bathrooms and all public areas to a high standard, communicating with other departments, working effectively within a team or on your own as well as achieving departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure the highest standards of cleanliness in all hotel bedrooms, bathrooms and public areas
• Ensure thorough reporting of any maintenance issues
• Friendly and professional customer service when dealing with customers
• Ensure all equipment is in good working order and report any concerns
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships
• Liaise and communicate with other hotel departments to ensure guests needs are met
• Ensuring the correct use of cleaning chemicals and equipment
• Helping with the onboarding of new staff and training of the team
• Deputise for the head housekeeper in her absence

What are we looking for?

To successfully fill this role as Deputy Head Housekeeper at The Barnstaple Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team

Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!