Resident Solutions Architect (UK)

AnaVation LLC; Greater London; On-site; GBP 100,000 - GBP 130,000; Full time

Job summary

A leading tech firm is looking for a Resident Solutions Architect to enhance customer success on their platform. The ideal candidate will have over 10 years of experience in technical program delivery, with programming skills in Python and SQL, and experience in customer-facing roles. Responsibilities include assisting customers in deploying solutions and developing technical strategies for platform adoption. Join a dynamic culture that promotes continuous learning and collaboration.

Qualifications

• 10+ years of experience in technical program delivery in Data and AI.
• Hands-on programming experience in Python and SQL.
• Experience in customer-facing pre-sales or technical consulting roles.

Responsibilities

• Assist strategic customers in deploying workloads on the Acceldata platform.
• Develop execution plans for all customer-facing technical roles.
• Collaborate with product and engineering teams for new product innovations.

Skills

Technical program delivery

Customer success

Programming in Python

SQL experience

Kubernetes

Business analysis

Job description

About Us

Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.

Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs, Analytics, and DataOps. Acceldata provides mission‑critical capabilities that deliver highly trusted and reliable data to power enterprise data products.

Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. Acceldata is a Series‑C funded company and its investors include Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.

Role Overview

As a Resident Solutions Architect (RSA), you will play an important role during the Acceldata customer journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Acceldata platform. As an RSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate the onboarding of Use cases on the Acceldata platform, helping them maximise the value they get of our platform and the return on investment.

The Impact You Will Have

• Assist strategic customers in deploying their use cases and workloads into production on the Acceldata ADOC platform, leading the post‑win technical account strategy/execution plan
• Be the accountable technical point of contact assigned to onboard specific Use Cases across multiple ADOC customer(s), creating certainty from uncertainty and driving onboarding, enablement, success, go‑live and healthy consumption of the ADOC platform.
• Develop an execution plan that covers all activities of all customer‑facing technical roles and teams
• Be the first contact for any technical challenge or questions related to the production/go‑live status of agreed‑upon Use Cases in your aligned customers.
• Collaborate with the User Education, Product Engineering, Product Management and Support teams, and upscale to expert‑level technical specialists for requests that are beyond your scope of activities or expertise. Also, coordinate with Feild Engineering in the delivery of their projects.
• Navigate Acceldata Product and Engineering teams for New Product Innovations, Private Previews and Upgrades
• Provide regular internal and external updates on progress and risks/blockers to your project/engagement.

What We Look For

• 10+ years of experience where you have been accountable for technical program delivery within the domain of Data and AI and where you can contribute to the technical debate and design choices with our customers
• Programming experience in Python, SQL.
• Hands‑on experience with Kubernetes.
• Experience in a customer‑facing pre‑sales, technical architecture of distributed data systems, customer success, or consulting role
• An understanding of how to attribute business value and outcomes to specific project deliverables
• Experience conducting open‑ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing the delivery of complex programmes/projects
• Continuous learning and keeping up with the fast evolution of the Acceldata ADOC platform
• Track record of overachievement against quota, goals or similar objective targets.

Acceldata is an equal opportunity employer

At Acceldata, we are committed to providing equal employment opportunities regardless of job history, disability, gender identity, religion, race, color, caste, marital/parental status, veteran status or any other special status. We stand against the discrimination of employees and individuals and are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the designated roles and responsibilities.

Life @ Acceldata

#LifeAtAcceldata is all about working with some of the best minds in the industry and experiencing a culture that values an ‘out‑of‑the‑box’ mindset. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Acceldata is the place to be!

We also believe in providing our employees with the right tools and resources to help them excel at their job.

What should you know about joining Acceldata?

At Acceldata, each job and role serves a purpose towards our business goals. You’ll have opportunities to make an immediate impact on mission‑critical projects as you work with highly capable and ambitious peer groups.