Claims Handler - Empathetic Home & Motor Claims

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 25,000 - GBP 26,000; Full time

Job summary

A well-known insurance provider is hiring Claims Handlers for their Newcastle upon Tyne office. In this role, you'll guide customers through their claims, assess situations fairly, and deliver exceptional service. Candidates should have a minimum of 6 months in customer service roles and possess strong communication skills. Competitive salary of £25,000 to £26,000, with an annual bonus and benefits including discounts and flexible working opportunities.

Benefits

10% discount on products

Free 24/7 Virtual GP

7.2 weeks holiday

Enhanced family leave policies

Pension scheme with employer matching

Qualifications

• Min 6 months experience in customer service environments such as retail or contact centers.
• Ability to communicate confidently both in writing and verbally.
• Proficient in using multiple systems effectively.

Responsibilities

• Guide customers through the claims process from start to resolution.
• Assess claims carefully and make fair decisions.
• Deliver exceptional customer service at every interaction.

Skills

Excellent customer service

Clear communication

Technical capability

Empathy and resilience

Job description

A well-known insurance provider is hiring Claims Handlers for their Newcastle upon Tyne office. In this role, you'll guide customers through their claims, assess situations fairly, and deliver exceptional service. Candidates should have a minimum of 6 months in customer service roles and possess strong communication skills. Competitive salary of £25,000 to £26,000, with an annual bonus and benefits including discounts and flexible working opportunities.