Hybrid FNOL Claims Specialist – Empathetic Customer Care

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A prominent insurance firm is seeking an FNOL Customer Claims Handler for their Newcastle office. This hybrid role involves guiding customers through their motor claims with empathy and professionalism. Ideal candidates should excel in customer service, possess strong negotiation skills, and have knowledge of motor claims, including indemnity and liability. The position offers competitive salaries, a supportive work culture, and numerous benefits, promoting a balanced work-life environment.

Benefits

25 Days annual leave

5% Discretionary Annual Bonus

Health insurance options

Life assurance

Pension advisory service

Qualifications

• Claims experience is preferable, while extensive customer service experience is required.
• Strong knowledge of motor claims, including indemnity and liability.
• Proven experience in a customer-facing motor claims role.

Responsibilities

• Support customers in reporting their accident and establishing liability.
• Handle claims according to agreed authority and handling guidelines.
• Ensure quick and cost-effective claims settlements.

Skills

Customer service experience

Negotiation skills

Analytical ability

Communication skills

Tools

Microsoft Office (Word, Excel)

Job description

A prominent insurance firm is seeking an FNOL Customer Claims Handler for their Newcastle office. This hybrid role involves guiding customers through their motor claims with empathy and professionalism. Ideal candidates should excel in customer service, possess strong negotiation skills, and have knowledge of motor claims, including indemnity and liability. The position offers competitive salaries, a supportive work culture, and numerous benefits, promoting a balanced work-life environment.