Commercial Administrator

Foldhill; Boston; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A family-owned pet food manufacturer in the UK seeks a Commercial Administrator to support sales, customer service, and marketing initiatives. With a commitment to sustainability and growth, candidates should be organized, detail-oriented, and passionate about contributing to a vibrant team. The role provides opportunities for personal and professional development in an exciting working environment focused on quality. Unique benefits include a welcome bonus and company pension schemes.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Health & wellbeing programme

On-site parking

Qualifications

• Experience in customer service or administrative roles preferred.
• Proactive and detail-oriented mindset.
• Ability to thrive in a collaborative environment.

Responsibilities

• Manage customer enquiries across multiple channels.
• Process sales orders and manage inventory levels.
• Assist with marketing activities and event preparation.

Skills

Organizational skills

Communication skills

Adaptability

Teamwork

Interest in ecommerce

Job description

Are you looking to join a growing family-owned business with a commitment to sustainability and a focus on quality? We're investing over £10 million in our future, and we'd love you to be a part of it!

• Internet & telephone sales processing.

Who We Are

Fold Hill Foods Ltd are a pet food manufacturing business whose founders have been farming the land near Boston in Lincolnshire for over 100 years. Based just 20 minutes from the centre of Boston, Fold Hill is one of the largest employers between Boston and Skegness. At Fold Hill Foods Ltd, we're more than just a company; we're a team driven by passion, expertise, and a dedication to sustainability. For generations, we've built a business that values quality and strong relationships. Now, with a significant investment in innovation and growth, we're looking for motivated individuals to join us on this exciting journey.

Job Function

To support the commercial growth of the Fold Hill brand portfolio by providing administration and coordination across ecommerce, customer services, sales support, and marketing/event activities. This role ensures smooth day-to-day operations, excellent customer experience, and effective support for the sales and marketing teams.

Reporting Line

Reporting to the Digital Sales & Marketing Manager, the Commercial Administrator will work closely with the sales and marketing team. In the Digital Sales & Marketing Manager's absence, they may report to the Brand Manager for task prioritisation.

Areas Of Responsibility

Customer Services & Ecommerce Support

• Manage telephone, email, and live chat enquiries in a timely and professional manner, helping to build strong customer relationships.
• Investigate and resolve complaints in collaboration with the technical team, aiming for positive customer outcomes.
• Support subscription customers with creation, amending of subscriptions as well as any cancellation requests.
• Process online orders, liaise with the warehouse, update product imagery/descriptions, and monitor stock availability.
• Internet & telephone sales processing.
• Liaise with our courier services to manage the end-to-end delivery process for customer orders, from pallet collection through to resolving any issues or delays with customer deliveries.
• Ensure ecommerce websites are kept up to date ensuring any changes to product details are updated accordingly.

Sales Administration

• Process trade portal (Premier Pet Shop), third-party sales orders, including drop shipping and staff sales.
• Track and fulfil sample requests, ensuring accurate records are maintained.
• Monitor product inventory levels, highlighting risks (low stock, seasonal peaks, short-dated stock) and coordinating with the warehouse to ensure fulfilment.
• Manage open orders, shipments, checking manifest and invoices as well as relevant reporting through X3 (ERP system).
• Support sales account managers with administrative tasks to ensure smooth account servicing.

Marketing Support

• Assist with preparation for trade and consumer exhibitions: sourcing materials, ordering show stock, and coordinating logistics with the warehouse.
• Attend events/shows (occasional weekends required) to represent and promote the brands.
• Branded sales literature stock & stationery management.

Key Attributes

• Highly organised with strong attention to detail.
• Proactive and adaptable, comfortable switching between customer-facing, administrative, and marketing tasks.
• Excellent communication skills, both written and verbal.
• Team player, able to work cross-functionally across sales, marketing, and operations.
• Interest in ecommerce and consumer brands.

What We Are Looking For

• Passion: You take pride in your work and are motivated to contribute to a company with strong values.
• Expertise: You have experience in a similar role or are willing to learn and bring your best effort every day.
• Teamwork: You thrive in a collaborative environment, where helping each other leads to success.
• Sustainability: You understand the importance of eco-friendly practices and share our commitment to making a positive environmental impact.

What We Offer

• A Family Atmosphere: Be part of a close-knit team that supports and encourages one another.
• Opportunities for Growth: With our substantial investment, we are expanding and there's room for you to grow within the company.
• Training and Development: Whether you’re experienced or just starting out, we’ll provide all the training and support you need.
• Commitment to Sustainability: Join a business that is not only investing in growth but in a greener, more sustainable future.

Why Join Us?

This is an exciting time to be part of Fold Hill Foods Ltd. Our £10 million investment is paving the way for modernisation and development, creating new opportunities across the business. If you are looking for a role where you can make a real impact, in a company that truly cares about its people and the planet, this is the perfect opportunity.

Welcome Bonus

You will automatically receive £150 after successfully completing your probationary period, plus a further £150 3 months later.

Site wide bonus scheme based on the companies and individuals performance.

Apply Now!

If you are passionate about making a difference and want to join Fold Hill Foods Ltd in their mission to ensure happy pets for happy pet parents, we would love to hear from you.

We respectfully request that no agencies contact us about these roles.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking