Apprentice Customer Liaison Officer: Start a Service Career

Mears Group; Rotherham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent UK housing provider in Rotherham is seeking an Apprentice Customer Liaison Officer. This full-time apprenticeship program offers a salary up to £28,186.33 and a chance to earn an industry-recognized qualification. Responsibilities include managing customer enquiries and resolving issues, while the program lasts approximately 15 months. Applicants should possess strong communication skills and a genuine desire to learn. Opportunities for personal development and staff perks are also offered throughout the program.

Benefits

25 days annual leave plus bank holidays

£250 contribution towards driving lessons

Annual company celebration day

Discounts via Mears Rewards

Qualifications

• Ability to travel to your branch when required.
• Genuine desire to learn and develop strong technical knowledge.
• Strong communication skills.

Responsibilities

• Manage customer enquiries across phone, email, and face-to-face.
• Investigate and resolve complaints.
• Monitor service performance and customer feedback.

Skills

Strong communication skills

Ability to build positive customer relationships

Desire to learn and develop technical knowledge

Education

Basic Maths and English assessment

Job description

A prominent UK housing provider in Rotherham is seeking an Apprentice Customer Liaison Officer. This full-time apprenticeship program offers a salary up to £28,186.33 and a chance to earn an industry-recognized qualification. Responsibilities include managing customer enquiries and resolving issues, while the program lasts approximately 15 months. Applicants should possess strong communication skills and a genuine desire to learn. Opportunities for personal development and staff perks are also offered throughout the program.