Sales Operations Coordinator

Moose Toys Ltd; Newquay; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A creative toy company is seeking a Sales Operations Coordinator to join their Cornwall team on a 6-month fixed-term contract. This role involves providing an excellent customer experience by managing sales orders, handling the order process, and resolving issues efficiently. Ideal candidates will have strong skills in Excel, organizational abilities, and effective communication skills. The company values diversity and encourages early career candidates to apply, offering a friendly and supportive work environment with hybrid working options.

Benefits

Company Pension Contribution - 4% after 3 months

Enhanced Holiday, 25 days plus bank holidays

Life Assurance and Income Protection

Flexibility with working hours

Opportunities for personal development

Mental Health & Wellness leave

Gym & Cycle Schemes

Bring your pet to work days

Employee of the Month & Year awards

Social events including beach BBQs and family-friendly activities

Qualifications

• Experience in a similar role is helpful, but we actively welcome applicants at the start of their career.

Responsibilities

• Manage sales orders from receipt to delivery.
• Handle the order process from entry to invoicing.
• Identify and resolve issues in order management.

Skills

Good working knowledge of Excel

Strong organisation and time-management skills

Clear and confident communication

Ability to work collaboratively & Independently

European languages are an advantage

Education

Degree in International Business (or a related field)

Job description

Overview

Moose Toys is looking for a Sales Operations Coordinator to join our Cornwall team on a fixed term contract of 6 months.

About us

Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.

Our Cornwall team are Super proud to be consecutively recognised by Great Place To Work as being one of the UK’s Best Workplace, to include Best Workplaces for Development, Women, and Wellbeing 2024.

Not to mention all our fabulous global toy industry awards, most recently, Preschool Toy of the Year: Bluey 3-in-1 Transforming Plane Playset, Action Toy of the Year: Despicable Me 4 The Ultimate Fart Blaster and Best New Property: MrBeast Lab #Innovationpowerhouse.

At Moose we Playful with a Purpose, and are committed to bringing the WOW to everything we do, but we’re also very serious about the important stuff: our people, our values and the planet:

• We\'re a family
• We dream Big
• We love Diversity
• We\'re always Learning
• We prioritise Wellbeing
• We give back in a big way
• We\'re serious about Sustainability
• We bring the Fun

The Role

To provide a high level of customer experience by managing sales orders from receipt through to on-time, in-full delivery. You will be required to take charge of your own accounts, handle the order process from entry to invoicing, and offer support throughout. You will identify issues early and resolve them quickly. This includes efficient receipt, processing, management, and despatch of all orders.

This is a fantastic opportunity for someone who is keen to learn, grow and build their capability in operations, whatever their starting point.

If you\’re motivated, curious, and excited about beginning a career in operations or sales operations, we’d love to hear from you.

Experience and Qualifications

• Good working knowledge of Excel
• Strong organisation and time-management skills
• Clear and confident communication
• Ability to work collaboratively & Independently
• Experience in a similar role is helpful, but we actively welcome applicants at the start of their career
• A degree in International Business (or a related field)
• European languages are an advantage

This is an exciting opportunity to join our friendly, innovative, and collaborative team. Full training and induction will ensure you have the very best ‘Flying Start’ to Moose Toys.

Benefits and additional information

• Our contracts are Monday to Friday, 40 hours per week (1/2 hour paid lunch break).
• Hybrid - We offer work from home 2 days a week (Wednesdays and Fridays) depending on business needs.
• We run a non-contractual flexi hours scheme whereby our core working hours are 10:00 – 15:00 (Monday to Friday). The additional hours are made up flexibly across the week.
• Company Pension Contribution - 4% after 3 months service
• Life Assurance and Income Protection Policy
• Enhanced Holiday, 25 days plus the bank holidays. After 3 years employment this increases by 1 day a year up to a max of 28 days
• Flexible holiday options with our Buy, Borrow, Carry Over & Give Back Holiday Policy.
• Public Holiday - Flexible Leave Swap Day
• Enhanced Maternity / Adoption & Shared Paternity Pay
• Study Assistance and Study Leave
• Mental Health & Wellness leave
• Wellbeing program
• Gym & Cycle Schemes
• Free eye test vouchers
• Bring your pet to work days
• Employee of the Month & Year awards
• Lively social event calendar to include beach BBQs, Ice cream vans, family friendly events and epic Christmas parties!
• Opportunity to join our charity and sustainability teams with paid volunteer leave
• Become a champion for diversity and inclusion via our global DEI committee
• Every Moosie has Megamoose potential in our eyes and we have a range of programs to drive your continuous professional development.

If this position sounds of interest, we’d love to hear from you! APPLY today!

Please submit your cover letter and CV, including details of your salary expectations and notice period.

Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [e-mail], quoting the job title and reference number.

As part of our commitment to diversity, equity, and inclusion, we warmly welcome part-time applications from candidates with relevant experience. We value different working patterns and are open to discussing flexible arrangements that support a healthy work–life balance.

Visit our website www.moosetoys.com or LinkedIn Life Page https://www.linkedin.com/company/moose-toys/life/8116859d-111c-4adb-8ca1-060abd41c007/?viewAsMember=true for more information on our amazing brands and people.