Cruise Admin Expert

Cruisekings; Ayr; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A travel company is seeking a Cruise Admin Expert to support operations in a hybrid working environment. Responsibilities include booking confirmations, managing mailbox workflow, and handling customer service needs. The ideal candidate will have travel administration experience, strong numeracy and problem-solving skills, and excellent time management abilities. This role offers an exciting opportunity to be part of a growing organization in the travel industry.

Benefits

Vitality Private Healthcare

Cruise Training and Development

Ship visits/Educational opportunities

Discounts on holidays

Sponsored social events

Qualifications

• Experience in travel administration is advantageous.
• Ability to work under pressure while maintaining accuracy.
• Excellent numeracy and problem-solving skills.
• Good time management and multi-tasking abilities.

Responsibilities

• Perform daily quality checks and send booking confirmations.
• Ensure tickets are issued within agreed timescales.
• Investigate and resolve costing queries.
• Manage mailbox workflow prioritizing tasks.
• Action daily diary entries efficiently.
• Support customer service and sales teams.
• Handle updates from cruise lines regarding bookings.
• Review and update minor flight schedule changes.

Skills

Travel admin experience

Process driven

Numeracy skills

Problem-solving skills

Time management skills

Ability to multi-task

Job description

Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Cruise Admin Experts to support our expansion plans.

If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.

Location: Hybrid/Office Based

Hours: Monday – Saturday 9 – 5.30pm. Full-time

Salary: Competitive – based on experience

Job Responsibilities:

• Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.
• Tickets: Ensure all tickets are issued within agreed timescales.
• Costing Queries: take on initial investigation & resolution of all costing queries from finance.
• Mailbox management: prioritising & managing mailbox workflow on a daily basis.
• Diary Management: manage and action daily diary entries, prioritising where necessary.
• Support Customer Service and Sales Team in line with business needs.
• Notifications: handling updates from cruise lines in relation to existing bookings including itinerary changes, embarkation information, erratas
• Flight Schedule Changes: review and update minor schedule changes

Skill Requirements:

• Travel admin experience is advantageous.
• Be process driven and able to work under pressure while still maintaining accuracy and attention to detail.
• Possess excellent numeracy and problem-solving skills.
• Possess good time management skills and prove the ability to multi-task.

Behaviours:

• Prove you are a team player yet have the ability to work independently.
• Possess a can-do attitude and have a methodical and positive approach towards all tasks.
• Demonstrate best practices and flexibility at all times.
• Vitality Private Healthcare.
• Cruise Training and Development.
• Ship visits/Educational opportunities.
• Discounts on holidays.
• Sponsored social events.

Company Overview

Brooklyn Travel Group is one of the UK’s fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we’ve built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel – our flagship Scottish agency chain crowned UK’s Best High Street Travel Agency for three consecutive years – to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland’s Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK’s leading Lapland holiday provider) and flights specialists Faremine. With 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that’s making a real impact in the travel industry through specialist expertise and award-winning service excellence.