Client Success Manager III

BlueVoyant International; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A cybersecurity solutions company is seeking a Client Success Manager (CSM) in Greater London. This role requires 5+ years in client services with a focus on Microsoft Security solutions to ensure customer satisfaction and drive service adoption. The ideal candidate will manage complex enterprise accounts and collaborate with various teams to deliver effective cybersecurity solutions. Strong communication skills and the ability to facilitate customer relationships are essential for success in this position.

Qualifications

• 5+ years of experience in client services, IT, and cybersecurity environments.
• Proven experience managing large, complex enterprise accounts.
• Hands-on experience across the Microsoft Security stack.

Responsibilities

• Serve as the primary point of contact for all customer requests.
• Manage and coordinate all customer communications internally.
• Drive customer adoption of additional BlueVoyant services.

Skills

Client services

IT

Cybersecurity

Microsoft Security stack

Customer relationship management

Excellent communication

Education

Relevant cybersecurity certifications (Security+, Network+, CISSP)

Job description

About the Role

The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cybersecurity and whose purpose is to help customers achieve maximum value from the BlueVoyant platform and solutions.

BlueVoyant’s renowned cybersecurity SaaS platform delivers top-tier solutions designed to safeguard organizations from evolving cyber threats. Our extensive range of services and expertise enables customers to proactively defend against cyberattacks and effectively protect sensitive information.

We are seeking a passionate, technical, and experienced Client Success Manager (CSM) well versed in the Microsoft Security stack to play a critical role in ensuring customer success and satisfaction. By providing exceptional support, guidance, and strategic insight throughout the customer lifecycle, CSMs are essential to driving adoption of BlueVoyant’s cybersecurity solutions and SaaS platform.

Responsibilities

• Serve as the primary point of contact for all customer requests, needs, correspondence, and escalations
• Act as the primary customer advocate across internal BlueVoyant stakeholder groups to drive tangible outcomes
• Manage and coordinate all customer communications internally with respective BlueVoyant teams
• Coordinate all customer interactions, including regular cadence meetings, working sessions, and escalation calls, with both customers and internal teams
• Oversee the transition from deployment to steady state, establishing the operating cadence and engagement rhythm for new customers
• Drive customer adoption and engagement of existing and additional BlueVoyant services
• Support retention-focused conversations to ensure customers remain on track for contract renewals
• Identify and mitigate risks related to potential customer churn through playbooks, churn war rooms, and proactive engagement
• Partner closely with Sales counterparts to position, educate, and drive growth opportunities for additional BlueVoyant service offerings
• Work directly with the BlueVoyant Executive Leadership Team to strategically align and coordinate support for the company’s largest and most complex accounts
• Create, organize, and lead quarterly customer value discussions
• Communicate effectively across BlueVoyant product and service teams to obtain answers and resolve customer issues
• Clearly articulate BlueVoyant’s offerings, benefits, SOPs, and deliverables
• Maintain an advanced understanding of assigned BlueVoyant product sets

Experience

• 5+ years of experience in client services, IT, and cybersecurity environments
• Proven experience managing large, complex enterprise accounts with multiple lines of business and senior stakeholders
• Hands-on technical experience across the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss capabilities, integrations, and customer use cases
• Experience driving customer adoption of SaaS and managed security services
• Demonstrated ability to independently manage customer relationships with minimal leadership oversight
• Experience partnering with Sales and executive stakeholders to support account growth and retention

Qualifications

• Strong ability to identify the buying landscape within customer environments and maintain relationships with key decision-makers
• Superior organizational skills with the ability to adapt in fast-paced, evolving environments
• Excellent written and verbal communication skills
• Demonstrated ability to promote team culture by proactively solving organizational problems and driving efficiencies within Client Success
• Ability to define, create, and execute service improvement plans
• Capability to provide advanced feedback and technical requirements to support process maturity
• Experience creating, adhering to, and influencing standard organizational systems and operating models
• Ability to organize and deliver presentations or speaking engagements to internal BlueVoyant groups with minimal oversight

Preferred Qualifications

• 5–7 years of hands-on client relationship management experience, ideally within Managed Security Services or technology-focused environments
• Consulting experience with Big 4 or top-tier national consulting firms
• Relevant cybersecurity certifications such as Security+, Network+, CISSP, or equivalent

AboutBlueVoyant
AtBlueVoyant, we recognize that effective cyber security requires active prevention anddefenseacross both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deepexpertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal,BlueVoyant’shighly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts.BlueVoyantservicesutilizelarge real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including ExecutiveChairman, TomGlocer, and former Government cyber officials,BlueVoyantis headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

BlueVoyantuses AI-assisted tools within our applicant tracking system to helpidentifycandidates whose experience and skills best match the requirements of a role. This technology provides hiring teams withadditionalinsights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. Bysubmittingyour application, you acknowledge that AI tools mayassistin the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available athttps://www.bluevoyant.com/candidate-privacy-notice.

All employees mustbe authorized towork in the United Kingdom.BlueVoyantprovides equal employment opportunities to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age,disabilityor genetics. In addition to federal law requirements,BlueVoyantcomplies withapplicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

BlueVoyant Candidate Privacy Notice

To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice