Retail Learning and Development Advisor

NEXT Retail Ltd.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company is seeking a Retail Learning And Development Advisor to deliver training solutions and foster a learning culture. The role requires strong organizational and interpersonal skills, with responsibilities including designing training programs and managing in-store training plans. Applicants should have retail experience and effective communication abilities. Benefits include employee discounts and development opportunities.

Benefits

25% off most products

10% off partner brands

Company performance based bonus

Annual Travel Card Loan

Flexible gym memberships

Qualifications

• Experience working in a retail environment, ideally in a customer facing role.
• Strong organizational and planning skills.
• Confident speaking and facilitation skills.

Responsibilities

• Design and deliver high quality training programmes.
• Implement in store training plans focused on brand experience.
• Monitor and evaluate the success of learning initiatives.

Skills

Retail experience

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Facilitation style

Creative design skills

Team collaboration

Integrity

Job description

Retail Learning And Development Advisor - 12 month Maternity cover - Victoria's Secret

Job ID Job ID 74280

Team Team Product

Location Location London

Job Schedule Job Schedule Full time

Salary Salary competitive

Posting Date Posting Date 26/01/2026

Job Purpose

To deliver inspiring and value adding training solutions across Victoria’s Secret. Whilst creating a strong culture of learning, inclusion and wellbeing, in order to drive overall productivity and performance.

Primary Responsibilities

• Collaborate with external partners and internal stakeholders to design and deliver high quality training programmes that are aligned to the overall business and people goals
• Design and develop content and tools that support the delivery of identified training programmes
• Deliver digital and face to face training that is interactive and meets audience needs
• Work closely with the Retail Team to implement in store training plans that are focused on executing the brand customer experience & a hyper focus on driving best at categories; Bras & Fragrance
• Role model the brand behaviours and provide timely support / feedback / coaching to all levels of the store team to support with store and business objectives
• Monitor and evaluate the success of learning initiatives, using data insight to inform and shape future training programmes and proposals
• Maintain training records in line with GDPR
• Continuously review and update training materials, guides and documentation to ensure they are compliance
• Design bespoke training programmes to support ad hoc business goals as and when required

Skills and Experience

• Experience working in a retail environment, ideally in a customer facing / focused role
• Strong organisational and planning skills
• Strong interpersonal skills to build and develop valued relationships across the business
• Strong verbal and written communication skills, with excellent attention to detail
• Confident and engaging speaking and facilitation style
• Creative and innovative design skills for developing and delivering training content
• Team orientated along with the ability to work collaboratively with others
• High standard of integrity and discretion

The above responsibilities are an overview of the role and its responsibilities, the list is not exhaustive and additional responsibilities may be required from time to time.

Benefits

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Company performance based bonus
• Early VIP access to sale stock via Direct to Desk
• Life assurance
• Annual Travel Card Loan
• Fantastic L&D opportunities
• Flexi-Hour Scheme
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line).