Sales / Tender Repair Specialist

Kone México; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading lift and escalator firm in Greater London is looking for a Sales / Tender Repair Specialist to handle customer inquiries, prepare quotations, and manage tender documentation. This role is office-based and target-driven, requiring strong communication skills and attention to detail. The ideal candidate will work closely with field sales teams to convert inquiries into sales. This position offers a competitive salary, work-life balance, and additional benefits including a Pension Scheme and Medical Plan.

Benefits

25 days holiday

8 additional Bank Holidays

Volunteering day

Pension Scheme

Quarterly Commission

Dental Insurance

Private Medical Plan

GymFlexi Membership

Qualifications

• Experience in sales support or customer service, preferably in a technical or engineering environment.
• Ability to understand and explain technical products and services.
• Attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries via phone, email, or online platforms.
• Prepare accurate and competitive quotes for lift installations and repairs.
• Assist in preparing and submitting tender documents.

Skills

Strong communication and interpersonal skills

Sales support or customer service experience

Understanding of technical products and services

Proficiency in Microsoft Office

Attention to detail

Knowledge of lift industry standards

Tools

CRM software

Job description

Sales / Tender Repair Specialist page is loaded## Sales / Tender Repair Specialistlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R0657284The **Sales / Tender Repairs Specialist** is responsible for handling customer inquiries, preparing quotations, managing tender documentation and coordinating with field sales teams and technical departments to ensure smooth and efficient sales processes. Salesperson is responsible for generating sales from an office-based position. This is a **target-driven role**, requiring a proactive approach to converting inquiries into sales, preparing competitive quotations, and supporting tender submissions. Success is measured against monthly and quarterly sales targets.Basic Salary + up to £80k OTE**Key Responsibilities:*** **Customer Support:** Respond to incoming inquiries via phone, email, or online platforms, providing product information and guidance on lift solutions.* **Quotation Preparation:** Generate accurate and competitive quotes for lift installations, repairs, modernizations, and maintenance contracts.* **Tender Coordination:** Assist in preparing and submitting tender documents, ensuring compliance with client requirements and deadlines.* **Sales Administration:** Maintain records of customer interactions, quotations, and sales activities using CRM systems.* **Product Knowledge:** Stay up to date with lift products, services, and technical specifications to effectively communicate with clients.* **Team Collaboration:** Work closely with field sales representatives, engineers, and project managers to support sales efforts and resolve customer queries.* **Follow-Up:** Track and follow up on quotations and proposals to convert leads into sales.* **Reporting:** Provide regular updates and reports on sales activity, pipeline status, and customer feedback.**Skills & Qualifications:*** Strong communication and interpersonal skills.* Experience in sales support or customer service, preferably in a technical or engineering environment.* Ability to understand and explain technical products and services.* Proficiency in Microsoft Office and CRM software.* Attention to detail and organizational skills.* Knowledge of lift industry standards and terminology (preferred but not essential).**Work Environment:*** Office-based with occasional client meetings or site visits.* Fast-paced and collaborative setting, often working to tight deadlines.**What KONE can offer:**We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Insurance, Private Medical Plan, GymFlexi Membership, . Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*Read more on