Technical Support Engineer - Fintech Infra (WFH Stipend)

The Zero Hash; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading crypto infrastructure platform in Greater London is seeking a Technical Support Engineer. In this role, you will troubleshoot complex technical issues, advocate for product improvements, and develop internal tools to enhance efficiency. Candidates should have over 3 years of experience in technical client-facing roles, strong knowledge of REST APIs, and SQL. If you're detail-oriented and passionate about problem-solving, this position will provide the opportunity for significant impact.

Benefits

Healthcare insurance

Vision & Dental Insurance

Opportunity to earn equity

Maternity & Paternity leave

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend

Qualifications

• 3+ years of experience in a technical support, solutions engineering, or software development role.
• Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• Ability to write SQL queries to analyze data.

Responsibilities

• Deep-dive into complex code and client integrations to identify issues.
• Collaborate with Engineering to prioritize bugs and product gaps.
• Build internal tools and dashboards to improve support efficiency.

Skills

Technical problem-solving

Client communication

SQL query writing

REST APIs knowledge

Logging and documentation tools

Education

Experience in technical client-facing role

Background in fintech or SaaS

Tools

Docker

Kubernetes

Job description

A leading crypto infrastructure platform in Greater London is seeking a Technical Support Engineer. In this role, you will troubleshoot complex technical issues, advocate for product improvements, and develop internal tools to enhance efficiency. Candidates should have over 3 years of experience in technical client-facing roles, strong knowledge of REST APIs, and SQL. If you're detail-oriented and passionate about problem-solving, this position will provide the opportunity for significant impact.