Peripatetic Customer Service Advisor

Connected Local Government; Oxford; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A local government authority in Henley-on-Thames seeks a Customer Service Representative to engage with library users and organize events. This role requires flexibility with travel to nearby libraries and entails administrative duties. The ideal candidate will demonstrate enthusiasm for reading and strong interpersonal skills. The position offers 30 hours of work per week and includes various benefits such as flexible working culture and opportunities for development.

Benefits

Flexible working culture

25 days holiday pro rata plus bank holidays

Employee Assistance Programme

Membership of Local Government pension scheme

Enhanced family friendly policies

Local and national discounts

Learning and development opportunities

Qualifications

• Flexible, enthusiastic, and highly motivated individual.
• Ability to engage with people from diverse backgrounds.
• Demonstrated love for reading.

Responsibilities

• Interact with library users and deliver events.
• Organize materials and perform administrative duties.
• Travel to libraries within a 25-mile radius.

Skills

Communication skills

Customer service

Event organization

Flexibility

Engagement with community

Job description

About Us

Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns. It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

The role is customer facing and involves continual interaction with users of the library and library customer service advisers. The staff member delivers events within the library but will need to build and maintain relationships with the wider community. The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information.

This role will involve the running of events and customer experiences in the library. This role is peripatetic and will require travel to libraries within a 25 mile radius to provide cover. This role starts at Pay Grade 5 with the option to progress to Pay Grade 6 after 18 months.

This role is for 30 hours (on average) per week. This includes working 1 in every 4 Saturdays and one late evening (8 pm finish) every week.

For more information about the role please contact Keith Phillips (01865 815280 or [e-mail])

About you

We are looking for a flexible, enthusiastic and highly motivated person to promote the role of the library within the community. You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills to engage with people from all backgrounds, including volunteers.

Rewards and benefits

• Culture of flexible working
• Technology to support agile working where role permits
• 25 day’s holiday pro rata, p.a. plus bank holidays
• Option to ‘buy’ additional holiday
• Employee Assistance Programme including access to health and wellbeing support
• Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
• Enhanced family friendly policies
• Local and national discounts for shopping and travel
• Great learning and development opportunities to support your ongoing development.

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Guaranteed Interview Schemes

As a Disability-Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job-sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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