Hotel Front Office Manager

Ifmosa work; Manchester; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading hospitality group in Manchester is seeking an experienced Front Office Manager to oversee daily front office operations and provide exceptional customer service. You will manage a team, ensuring a welcoming environment for guests while maintaining compliance with UK regulations. The role offers opportunities for career progression within a dynamic environment that values its staff. Join us to be part of an ambitious hospitality brand that champions creativity and leadership.

Benefits

Career progression opportunities

Dynamic collaborative environment

UK visa sponsorship

Qualifications

• Experience in front office operations and team management.
• Ability to handle customer inquiries and complaints.
• Knowledge of UK employment laws and compliance.

Responsibilities

• Manage daily front office activities and administrative support.
• Ensure professional customer service and handle inquiries.
• Supervise and train front office staff.

Skills

Customer service

Team management

Front office operations

Communication

Job description

Job title Hotel front office manager

Language: English (preferred)

Work Location: Manchester England United Kingdom

Want to know more about our global presence –https://www.prismlife.com/ or Email us –[e-mail]

Job Type: Full-time

Pay: Up to £29,000.00 per year

Benefits:

• UK visa sponsorship

Sunday is a 4 Star luxury hotel brand from OYO Hotels and Homes, the fastest growing hospitality chain across the globe, present in 41 countries with over 22,700 hotels and 150,000 Homes. Our investors includes Softbank, Airbnb, Microsoft where we truely believe in changing the hospitality as we see today. Sunday Hotels offers luxury, comfort, convenience, and great locations serving business travellers, leisure guests, corporate & leisure events, and weddings with gym and spa facilities. As we grow Sunday brand world wide, we are looking out for the best talents out there who will become part of the great success.

We are currently seeking a dynamic and experiencedFront Office Managerto join our team at our 4-star hotel. We invite you to apply and become part of our vibrant hospitality team.

Company: Manchester Portland Hotel by Sunday

Location: 3-5 Portland Street, Piccadilly Gardens, Manchester, M1 6DP, United Kingdom

Key Responsibilities :

Front Office Operations

• Manage day-to-day front office activities, including reception, client handling, and administrative support.
• Ensure a professional and welcoming environment for visitors, clients, and stakeholders.
• Oversee scheduling, appointments, and front-desk workflows.

Customer & Client Management

• Act as the first point of contact for clients, visitors, and vendors.
• Handle inquiries, complaints, and escalations in a professional and timely manner.
• Maintain high standards of customer service in compliance with UK service norms.

Team Management

• Supervise, train, and motivate front office staff.
• Prepare duty rosters, manage attendance, and monitor performance.
• Ensure staff adherence to company policies and procedures.

Administrative & Compliance

• Maintain records, documentation, and front office reports.
• Coordinate with HR, Finance, and Operations teams for smooth functioning.
• Ensure compliance with UK employment laws, health & safety, and data protection (GDPR).

Communication & Coordination

• Liaise with internal departments to ensure seamless operations.
• Support management with reports, MIS, and operational updates.
• Manage correspondence (emails, calls, letters) professionally.

Our Benefits:

• Career progression opportunities within a fast-growing global brand.
• Work in a dynamic, collaborative environment that champions respect, creativity, and leadership
• Be part of a vision-led hotel group that values its people as much as its guests.
• UK visa sponsorship

Job Type: Full-time