Customer Experience Advocate – Waste Solutions (Hybrid)

Soldier On, Ltd; Cambridge; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global environmental services company is seeking a Customer Experience Consultant to join their Frontline team in Cambridge. In this full-time role, you will be the primary contact for Waste customers, managing inquiries and resolving issues efficiently. Candidates should have experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. This position offers comprehensive benefits and opportunities for professional growth.

Benefits

Generous paid parental leave

Flexible working arrangements

Fitness Passport

Ongoing professional development

Qualifications

• Previous experience in a customer service role, preferably in a phone-based environment.
• Strong computer literacy skills and familiarity with CRM systems advantageous.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage incoming customer inquiries via phone and email efficiently and professionally.
• Resolve a wide range of customer issues related to waste management services.
• Maintain accurate customer records and update information in our CRM system.

Skills

Customer service experience

Computer literacy

Communication skills

Problem-solving abilities

Ability to multitask

Tools

CRM systems

Job description

A global environmental services company is seeking a Customer Experience Consultant to join their Frontline team in Cambridge. In this full-time role, you will be the primary contact for Waste customers, managing inquiries and resolving issues efficiently. Candidates should have experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. This position offers comprehensive benefits and opportunities for professional growth.