Senior Billing and Credit Control Manager

Consultacelegal; Winchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading consultancy firm based in Winchester is seeking a managerial candidate experienced in AR/Billing/Credit Control. The role requires leading teams in billing and credit control, ensuring compliance and efficiency in the WIP to Cash cycle. Ideal candidates will have extensive experience in professional services, strong stakeholder management skills, and familiarity with systems like IRIS Star and Microsoft Dynamics 365. This position offers hybrid working arrangements.

Qualifications

• Extensive experience in AR/Billing/Credit Control at managerial or team leader level.
• Deep understanding of WIP, time billing, pre-bill controls, and revenue recognition.
• Experience working with leaders to develop long-term strategies.

Responsibilities

• Lead teams in Billing and Credit control; assist in workload planning and performance management.
• Manage WIP to Invoice to Cash cycle, ensuring accuracy and compliance.
• Develop strong relationships with stakeholders and manage stakeholder expectations.

Skills

AR/Billing/Credit Control experience

Excellent communication skills

Stakeholder management

Multi-tasking ability

Tools

IRIS Star Practice Management

Microsoft Dynamics 365

Power BI

Job description

Job Overview

We are currently recruiting for our client as a preferred supplier, a tech-enabled consultancy known for their market‑leading advice in pensions, investment and insurance. This role is permanent, full time and based in Winchester, hybrid working available, 2 days in the office 3 days remote (can be more office based if required).

Key Responsibilities

• Lead two teams: Billing and Credit control – assist the team leaders in workload planning, coaching, performance management, and career pathways
• Own the WIP to Invoice to Debtor to Cash cycle: from the governance of WIP reviews and billing chasing, pre‑bill management, invoice accuracy, and collections strategy across UK and selected overseas jurisdictions
• Billing excellence: monthly billing chasing, billing cut‑off discipline, revenue recognition alignment, VAT/tax compliance (UK services; oversee international requirements and withholdings)
• Credit control excellence: credit control contacts, portals, chasing, escalation & dispute resolution, cash forecasting and outstanding query root‑cause analysis
• Responsibility for compliance and risk management – audit, possibility to incorporate credit checks and lead on year‑end audit
• Client onboarding: ensure the firm’s clients are added effectively, efficiently and accurately by the team to the finance system with all relevant attributes resulting in accurate timesheets, billing and credit control
• Collaborate with other key teams involved in onboarding; client teams, legal and compliance
• Timesheet chasing: coordinate the team’s effort on timesheet chasing to ensure all the firm’s timesheets are posted for the month‑end close
• Disbursement management: take ownership of a key income stream in managing the various subscription recharges applied to all clients
• PO oversight and support: ensuring POs are effectively managed and processed by the client teams to build knowledge on PO budgets and expiry
• International exposure: support overseas billing/credit control (e.g., multi‑currency, time‑zone coordination, tax/withholding nuances), while keeping UK processes best‑in‑class
• Systems & data: champion process optimisation using practice management/ERP (IRIS Star/Microsoft Dynamics 365), reporting in Power BI; partner with finance systems on enhancements
• Stakeholder management: develop strong relationships with partners/billing managers, client finance and compliance; set clear expectations and service levels
• Project stakeholder: become a key resource on future ERP upgrade projects, the new client operational systems project, to help steer these projects and become an expert to help deliver training, workshops and documentation to achieve maximum user uptake/acceptance

Qualifications and Experience

• Extensive experience in AR/Billing/Credit Control with professional services/time‑billing exposure at a managerial or team leader level
• IRIS Star Practice Management (or similar), Microsoft Dynamics 365 (or similar), strong Excel; Power BI literacy preferred
• Deep understanding of WIP, time billing, pre‑bill controls, and revenue recognition
• Track record of reducing aged debt, bad debt, and unbilled WIP, with data‑driven improvements
• International billing/collections experience (desirable) and comfort with multi‑currency, VAT on services, and basic withholding tax concepts
• Excellent communication, negotiation, and stakeholder skills
• Ability to multi‑task and work at different levels: you may be required to drill into granular system entries and line‑by‑line detail to enable you to understand and drive robust solutions; while generally you will need to step back, delegate and work out effective team management and resource allocation
• Experience working with other leaders to develop long‑term strategy and build these functions into the future