Branch Operations Leader: Drive Sales & Service

City Plumbing; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading plumbing and heating supplier is seeking a Branch Operations Manager in Birmingham. The role involves overseeing branch operations, ensuring high customer service standards, and driving sales performance. The ideal candidate will have strong leadership skills and a proactive approach to sales. The company values diversity and is committed to creating an inclusive workplace, offering various employee benefits that support career growth and well-being.

Benefits

Bonus

Discounts, savings and cash back at retailers

Life assurance

Extended family policy

Mental Health First Aiders

Complete induction

Financial education

Flexible working options

Qualifications

• Experience in managing a team in a customer-focused environment.
• Demonstrated ability to drive sales and exceed targets.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee daily branch operations and team management.
• Ensure high standards of customer service and compliance.
• Maximize sales and profitability of the branch.

Skills

Effective team management

Pro-active sales approach

Customer relationship management

Excellent communication skills

Ability to interpret financial information

Job description

A leading plumbing and heating supplier is seeking a Branch Operations Manager in Birmingham. The role involves overseeing branch operations, ensuring high customer service standards, and driving sales performance. The ideal candidate will have strong leadership skills and a proactive approach to sales. The company values diversity and is committed to creating an inclusive workplace, offering various employee benefits that support career growth and well-being.